SALES REPRESENTATIVE

Description

Job Summary: The Sales Representative is responsible for supporting distributors by providing training and guidance on the brand’s products to enhance their sales performance. Key Highlights: 1. Charming and personalized remote customer service 2. Focus on boosting sales and profitability 3. Comprehensive support to distributors The Sales Representative is responsible for supporting distributors by providing training and guidance on the brand’s products (and other support tasks) to enhance their sales performance and increase their activity level. RESPONSIBILITIES: * Provide remote customer service via WhatsApp and/or phone with a charming and personalized approach, offering optimal profitability methods and current promotions within the cycle, aiming to increase and achieve the channel’s daily revenue target; * Daily offer specific items according to the CP’s needs, discussing and convincing the customer of the product’s benefits to increase their IAEF range; * Enter orders into the company’s system and ensure accurate execution per the customer’s request; after order confirmation, provide the customer with instructions (delivery route, delivery fee, amount, payment method, and delivery or pickup location). If required, assist the customer online in registering their credit card. These steps ensure all requirements for issuing the sales invoice and delivering the box to the distributor are met whenever necessary; * Follow up on unpaid bank slips from customers to reduce channel delinquency; collections must be conducted calmly and gently via phone or WhatsApp on a daily basis; * Monitor key performance indicators required to achieve the channel’s target, which are shared electronically via the WhatsApp group, on a daily basis; * Handle unexpected situations—e.g., delivery route delays, product shortages, or missing items—by communicating promptly with the customer whenever order discrepancies arise, ensuring the highest level of customer service; * Digitize distributors in the portfolio by highlighting the benefits of using the Boticário distributor app; this recommendation must be introduced during every interaction with distributors to increase the percentage of digitized customers.