IT Assistant

Description

**Job Description:** We are seeking a professional to provide first-level technical support, handling both in-person and remote assistance, equipment configuration, incident tracking, and supporting administrative routines within the IT department. **Key Responsibilities:** First-level support for Windows; Office and remote access tools; Assistance with printer installation and configuration; Support for external sales representatives via WhatsApp, e\-mail, and telephone; Knowledge of infrastructure, networks, and security equipment; Basic database queries (SQL); Monitoring and tracking of incidents and tickets; Support for technical documentation and user manuals; Purchase order processing; Tracking of IT department invoices and billing. **Requirements and Qualifications:** Previous experience in support or help desk roles, customer service, workstation maintenance and configuration is desirable; Basic knowledge of Windows and networking; Experience with ERP systems SAP or MITIS (desirable); Familiarity with SQL and Excel; Basic understanding of scripting and automation; Proficiency with remote access tools. **Benefits and Opportunities:** * Medical Assistance * Dental Assistance * Pharmacy Benefits * Multivix Benefits * Birthday Day Off * Workplace Gymnastics * Life Insurance * TotalPass * Meal Allowance or Food Voucher * Transportation Allowance or Fuel Voucher Compensation: Up to R$2\.200,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Education allowance * Commercial partnership agreements and discounts * Free parking * Life insurance * Food voucher * Transportation voucher Work Location: On-site