Operations Consultant

Description

**About the position** On-site in Campinas, with availability for travel. Schedule: 9 AM to 6 PM, Monday to Friday CLT employment contract Immediate start The main purpose of this role is to ensure standardization, performance, and compliance, with a focus on the financial sustainability of operations, guaranteeing adherence to quality standards and strengthening the relationship between franchisees and the franchisor. **Responsibilities:** * Conduct technical visits to units, ensuring compliance with operational and legal standards. * Identify non-conformities and monitor action plans and improvements. * Monitor team and franchisee satisfaction, suggesting corrective actions when necessary. * Track operational and financial indicators, supporting franchisees in result analysis. * Serve as the primary liaison between the franchisor and units. * Provide consultative support and mediate requests with other departments. * Ensure implementation of brand manuals and standards. * Identify training needs and encourage participation in training programs. * Flag opportunities for new locations and regional expansion. * Prepare visit reports and regional performance reports. * Attend biweekly meetings with Operations Supervision and monthly meetings with Executive Management, presenting results and recommendations. **Required Experience and Knowledge:** * Completed or ongoing undergraduate degree in Business Management, Administration, Hospitality, Nursing, or related fields. * Proficiency in Microsoft Office suite. * Prior experience with franchise networks, operational management, healthcare, or hospitality. * Availability for daily travel between units. * Valid driver's license. * Basic knowledge of regulations and policies related to senior residential facilities is desirable. * Prior experience in elderly care service operations is a plus. **Personal Characteristics:** * Strong communication, interpersonal, and conflict management skills. * Consultative profile with active listening and influence capabilities. * Proactive, empathetic, organized, and results-oriented mindset. * Ability to work collaboratively and maintain positive interpersonal relationships. * Attention to detail, organizational skills, and commitment to deadlines. **Benefits:** Transportation allowance, basic food basket, local meal allowance, medical assistance after probation period, and group life insurance Job type: Full-time, CLT permanent position Salary: R$4\.000,00 \- R$4\.500,00 per month Benefits: * Medical assistance * Basic food basket * Life insurance * Transportation allowance Selection question(s): * Do you have experience in franchise networks? Travel availability: * 50% (Mandatory) Work location: On-site