Support/Implementation Analyst

**What success looks like in this role:** * Develop, maintain, and test COBOL solutions to meet business needs; * Define functional and non-functiona

• Develop and maintain COBOL solutions
• Define functional and non-functional requirements
• Promote agile practices in software development

**Financial/Administrative Assistant (Remote) — CLT** **About MaxUP Consulting** MaxUP Consulting is a company specializing in enterprise management

• Work remotely
• Receive health and dental insurance
• Get company-provided smartphone

**Main responsibilities:** ✅ Customer service and support; ✅ Monitoring the customer journey (Customer Success); ✅ Clarifying questions and reso

• Support customers
• Use AI tools for optimization
• Health insurance and meal allowance

We are seeking dynamic and communicative undergraduate students eager to learn and grow in the tourism, hospitality, and customer service industries.

• Remote work opportunity
• Competitive stipend of R$1,100
• Access to wellness and health benefits

**RESPONSIBILITIES** * Provide first-level technical support to internal users (hardware, software, and peripherals) * Assist in the administration a

• Support technical operations
• Assist in ERP management
• Develop automation scripts

**About the day-to-day:** * Manage a portfolio of clients, monitoring their journey and ensuring a close, consultative relationship; * Conduct period

• Manage client relationships
• Support clients with platform usage
• Contribute to process improvement