Junior IT Assistant

Description

Job Summary: We are seeking a professional with a degree in Computer Networks or related fields, experience in customer service and IT service management, with a focus on communication and problem resolution. Key Highlights: 1. Remote/in-person user support and guidance 2. Identification and reporting of system incidents, creation of evidence 3. Creation of manuals, training sessions, and participation in meetings with clients **Objective**: We seek a professional currently pursuing or having completed a degree in Computer Networks or related fields, with experience in customer service and IT service management. We are looking for someone with strong verbal and written communication skills, capable of prioritizing tasks and managing time efficiently. The candidate must demonstrate attention to detail and accuracy when solving problems and recording information. **Responsibilities:** * Provide remote and/or in-person support and guidance to users; * Identify system incidents and report bugs by opening service tickets; * Document identified bugs in writing; * Create video-based evidence materials narrating bugs; * Escalate high-complexity requests to other support tiers, interacting with and requesting assistance from vendors and/or partners via email and/or other communication channels; * Contribute to and utilize the knowledge base with articles addressing ticket resolutions; * Design test scenarios; * Plan testing activities; * Create operational manuals; * Deliver system training sessions and presentations, both in-person and remotely; * Participate in team meetings and client meetings; * Analyze reports to explain data to clients; **Skills and Competencies** * Currently enrolled in a technical program in Computer Networks or related fields, from the second semester onward; * Basic understanding of operating systems, networks, and common software applications; * Ability to resolve common user issues, such as software, hardware, and connectivity difficulties; * Familiarity with ticketing systems and remote support tools; * Ability to clearly record and document problems and solutions; * Strong verbal and written communication skills (with clients, team members, and vendors); * Proficiency in Office tools, data analysis and development, and networking. **Job Details** * Market-competitive salary * On-site work * CLT employment contract * Meal allowance * Transportation allowance * Unimed health plan (voluntary enrollment) * Odontoart dental plan * Porto Seguro life insurance * Programs supporting undergraduate and postgraduate studies * Programs supporting professional certifications