Job Summary: A professional with knowledge of telecommunications networks, communication protocols, telephony, GPON, and experience in customer service. Key Highlights: 1. Focus on diagnosis and problem resolution (troubleshooting) 2. Strong communication, organizational, and empathetic skills 3. Proactive in seeking solutions **RESPONSIBILITIES:** • Basic knowledge of technologies such as Wi\-Fi, internet connectivity, and communication protocols (e.g., ICMP, LAN, WAN). • Understanding of telecommunications networks. • Basic knowledge of telephony protocols, such as SS7 and SIP. • Knowledge of GPON networks and related technologies. • Ability to diagnose and resolve problems (troubleshooting). • ERP system experience (MKSolutions) is desirable. • Basic knowledge of technologies such as Wi\-Fi, internet connectivity, and communication protocols (e.g., ICMP, LAN, WAN). • Understanding of telecommunications networks. • Basic knowledge of telephony protocols, such as SS7 and SIP. • Knowledge of GPON networks and related technologies. • Ability to diagnose and resolve problems (troubleshooting). • ERP system experience (MKSolutions) is desirable. **REQUIREMENTS:** • Prior experience in customer service. • Strong communication, organizational, and empathetic skills. • Proactive in seeking solutions. **WORK SCHEDULE:** Monday to Friday (8:00 AM to 6:20 PM) **BENEFITS:** \- Meal voucher \- Transportation allowance \- Health and dental plan \- Life insurance \- Education assistance \- Birthday day off Register your resume at buscarvagas.com.br and stay updated on the best opportunities.
João Silva
Indeed · HR
João Silva
Indeed · HR
