Customer Service Assistant

Description

Job Summary: The Relationship Assistant is responsible for delivering excellent service to cooperative members, providing accurate support and information, and collaborating with other departments. Key Highlights: 1. Excellent service to cooperative members 2. Accurate support and information 3. Collaboration with various departments **Job Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour lunch break **Level:** Operational **Employment Type:** Permanent – CLT The **Relationship Assistant** is responsible for delivering excellent service to cooperative members. Key responsibilities include: * Supporting the Relationship Manager’s activities. * Responding to and resolving cooperative members’ requests via telephone, e\-mail, and WhatsApp, providing accurate support and information while maintaining positive relationships. * Participating in team trainings and meetings to align strategies and enhance knowledge of products and services offered. * Collaborating with other departments within the cooperative to ensure integrated and effective communication with cooperative members. * Selling the cooperative’s products and services. * Opening the cash register when required. **Requirements:** * Prior experience in customer service or related fields. * Excellent verbal and written communication skills. * Ability to efficiently and empathetically resolve problems. * Ability to work collaboratively in teams and across different departments. * Organizational skills and ability to manage multiple tasks simultaneously. * Bachelor’s degree in Business Administration, Communications, or related fields. * ANBIMA certification will be considered an advantage. * **Benefits:** Annual bonus, Medical insurance, Childcare allowance, Education allowance, Birthday day off, Profit-sharing program, Life insurance, Meal voucher, Food voucher, Wellhub – wellness platform