Customer Service Agent

Description

Job Summary: Responsible for direct and telephone service to cooperative members, clarifying questions regarding products and services, and supporting management in prospecting and negotiations to achieve targets. Key Highlights: 1. Direct service and support to cooperative members and management 2. Focus on financial products and services 3. Completed high school or currently pursuing higher education **Description and Responsibilities:** **Working Hours:** **Level:** Not Specified **Employment Type:** Not Specified * Responsible for providing direct or telephone service to cooperative members, assisting\-them with agency processes (e.g., clarifying questions about their products and services, accounts, cash services, updating registration data, using ATMs, etc.), as well as offering and clarifying questions about the products and services provided by the Institution; additionally, providing support to management in prospecting new cooperative members and negotiating products and services, aiming to contribute to results and achievement of established targets. Responsible for providing direct or telephone service to cooperative members, assisting\-them with agency processes, as well as offering and clarifying questions about the products and services offered by the Institution; additionally, providing support to management in prospecting new cooperative members and negotiating products and services, aiming to contribute to results and achievement of established targets. **Requirements:** **Education:** Completed high school or currently enrolled in a higher education program in Administration, Accounting, Financial Management, or related fields. **Preferred Qualification:** CPA 10 or CPA 20\. **Mandatory Requirement:** CNH (National Driver’s License) **Main Responsibilities:** * Provide service to cooperative members. * Provide telephone support. * Contribute to achieving results and established targets. * Assist in developing commercial proposals for products and services. * Support maintenance of registration records. * Guide and expedite service to cooperative members. * Assist with access and use of electronic means. * Assist in debt regularization. * Formalize approved renegotiation proposals. **Required Technical Knowledge:** * Financial institutions, financial cooperatives; * Computer skills (Microsoft Office Suite: Word, PowerPoint, Excel, Outlook); * Public service skills; * Sales techniques; * Oral and written communication skills; * Central Bank of Brazil (BACEN) regulations and procedures; * Legislation governing the financial sector and cooperatives; * Financial products and services; **Benefits:** No benefits specified