Job Summary: We are looking for an intern to provide customer service and community support, assisting users worldwide at various stages of their journey on the platform. Key Highlights: 1. Work in a global and multicultural environment 2. Focus on continuous development and learning 3. Opportunity to help people and solve problems At **Worldpackers**, we believe that **travel can transform people — and people can transform the world**. Since 2014, we have been building a global community of conscious travelers and welcoming hosts, enabling meaningful connections and thousands of collaborative experiences around the world. Our purpose is guided by connection. We exist to promote personal growth, cultural exchange, and a more sustainable world — socially and environmentally — through travel. Respect, inclusion, collaboration, and continuous learning guide everything we do. Being part of Worldpackers — as a traveler, host, or team member — means being part of a global and diverse community where different perspectives are valued and discriminatory behavior has no place. Being part of Worldpackers means working with purpose — helping more people live transformative journeys through connection. Our Community Support team ensures that hosts and travelers have an exceptional, safe, and purpose-aligned experience within our community. We are looking for an intern to provide customer service and community support, assisting users worldwide at various stages of their journey on the platform. If you enjoy communication, problem-solving, dynamic environments, and want to grow within a global company with a strong culture of autonomy and continuous learning, this opportunity may be for you. #### **What You’ll Do** ##### **Customer Service & Community Support** * Provide support to hosts and travelers via Hubspot, WhatsApp, and Worldpackers Inbox * Assist users in resolving conflicts during platform experiences, acting empathetically, professionally, and in alignment with Worldpackers’ Policies and Terms of Service * Respond to feedback and requests on public channels such as Reclame Aqui, Trustpilot, Play Store, and App Store * Identify, diagnose, and categorize support requests * Prioritize support cases based on criticality and SLA ##### **Documentation & Information Management** * Record relevant feedback and information in the CRM * Gather community insights and report recurring issues to the team * Share data and learnings with other departments * Assist in updating and adjusting host profiles ##### **Internal Communication & Collaboration** * Report technical issues and bugs to the technology team * Collaborate with different departments to improve user experience * Share knowledge, learnings, and best practices with the team ##### **Development & Performance** * Participate in feedback sessions and continuous development rituals * Pursue constant improvement in product knowledge, customer service, and customer experience #### **What We’re Looking For** ##### **Requirements** * Advanced English * Currently enrolled in an undergraduate program in Psychology, Languages, Business Administration, Tourism, International Relations, Communications, or related fields. ##### **Preferred Qualifications** * Interest in customer service, community, and user experience * Interest in travel, cultural exchange, and the collaborative economy * Prior experience in customer service, volunteering, student projects, or community involvement #### **Tools and Skills You’ll Develop** * Hubspot (CRM & Helpdesk) * Google Sheets & Google Docs * Trello * Slack * Payment systems * Multichannel customer service * Conflict management * Customer Experience (CX) * Intercultural communication #### **The Profile That Fits This Role** We’re looking for someone who is: * Organized and detail-oriented * Proactive and eager to learn * Adaptable to dynamic environments and rapid changes * Empathetic, yet analytically capable and decisive * Transparent in communication * Passionate about solving problems and helping people * Autonomous and responsible #### **Job Details** * Type: Internship * Schedule: Tuesday to Saturday, 4:00 PM to 10:00 PM * Department: Community Support / Customer Support * Primary language for support: English * Multicultural and global environment
João Silva
Indeed · HR
João Silva
Indeed · HR
