Bilingual Secretary

Description

Remote Bilingual Secretary | Customer Support in English Barbara Cleaning, a professional cleaning company operating in Ireland and the United Kingdom, is hiring a Remote Bilingual Secretary to handle customer support. We are seeking an organized, responsible, communicative individual with strong English writing skills to assist us with daily customer interactions, scheduling, and administrative support. Responsibilities * Respond to customers via WhatsApp and e\-mail in English * Organize and track appointments * Follow\-up with interested customers * Explain services, availability, and basic quotation information * Confirm bookings with customers and team members * Maintain professional, courteous, and prompt communication * Assist in organizing the company’s schedule * Help manage customer and service information Requirements * Intermediate/Advanced English proficiency required * Strong English writing skills for customer support * Excellent Portuguese * Experience in customer service, reception, sales, secretarial work, or administrative assistance * Organization, responsibility, and attention to detail * Good communication skills and professional demeanor * Proficiency with WhatsApp Business, e\-mail, calendars, and spreadsheets * Availability to work during Dublin time zone hours Working Hours 9:00 AM to 6:00 PM Dublin time. For candidates in Brazil, this typically corresponds to approximately 5:00 AM to 2:00 PM Brasília time, depending on daylight saving adjustments. Preferred Qualifications * Experience handling international customer support * Experience as a virtual assistant or remote secretary * Experience with cleaning companies, Airbnb, hospitality, reception, or domestic services * Basic understanding of sales and follow\-up processes * Fast response time on WhatsApp About the Position * Fully remote work * Supporting customers in Ireland and the United Kingdom * Must have a computer, stable internet connection, and a quiet workspace * English proficiency will be assessed during the selection process How to Apply Send your resume and a brief introduction in English describing your customer service experience. Subject: Remote Bilingual Secretary Position – Barbara Cleaning Job Type: Full-time Compensation: R$1\.600,00 \- R$3\.500,00 per month Benefits: * Remote work Selection Questions: * Are you comfortable answering phone calls in English when necessary? * Do you feel confident dealing with client complaints or unexpected problems in a calm and professional way? Language: * English (Preferred) Work Location: Remote