**Job Description & Summary** At PwC, our managed services professionals focus on a variety of outsourced solutions and support clients across diverse functions. These professionals help organizations optimize their operations, reduce costs, and increase efficiency by managing key processes and activities on their behalf. They possess skills in project management, technology, and process optimization to deliver high-quality services to clients. As a delivery generalist in managed services at PwC, you will be responsible for executing outsourced processes, such as interacting with clients and users; reviewing, enriching, and processing data; implementing and monitoring quality controls; and resolving escalations and queries. ### **Key Responsibilities** * Support in **planning and scheduling personnel** * Allocation of professionals according to **clients, projects, pipeline, and budget** * Control and management of **capacity, backlog, and demands** * Management of **headcount and resource planning for the area** * Monitoring of **vacations, time banks, absences, and compensations** * Support for managerial stakeholders * Participation in **client meetings** * Presentation of **area metrics and performance indicators** * Interface with internal departments to ensure alignment of requirements ### **Requirements** * Currently pursuing a degree in: **Business Administration, Human Resources, Economics, Engineering, Technology, or related fields** * Advanced **Excel** proficiency * Proficiency in the **Microsoft Office Suite** * Experience with or exposure to **ERP systems** ### **Preferred Qualifications** * Intermediate English proficiency * Completed degree or currently enrolled in **Production Engineering, Business Administration, Human Resource Management, Economics, or related fields.** ### **Behavioral Profile** * Strong communication skills * Analytical mindset * Proactivity and problem-solving ability (“hands-on” approach) * Organizational skills and sense of priority **#LI-DNI**
João Silva
Indeed · HR
João Silva
Indeed · HR
