BENEFITS ASSISTANT

Description

Job Summary: We are seeking a motivated Benefits Assistant to provide humanized service to beneficiaries and support insurers, focusing on intelligent solutions. Key Highlights: 1. Humanized service to health and dental plan beneficiaries. 2. Agile support in interactions with health insurers and service providers. 3. Assistance in reimbursement processes and clarification of doubts regarding plans. **Join Boon!** Our heart beats for people, and our mind is oriented toward results—always caring for the health of companies and those who are part of them. We guide intelligent solutions, valuing the individuality of each business and each person. **Our Values:** * We Are Accessible * We Are Committed * We Care for People * We Are Innovative * We Pursue Excellence * We Focus on Results We are looking for a motivated professional eager to grow in the customer service field to join our team as a **Benefits Assistant**. **Responsibilities:** * Support humanized service to beneficiaries of health, dental, life insurance, and other products; * Provide agile support in interactions with health insurers and providers (accredited network, exam authorization, surgery status, etc.); * Assist in locating providers and directing cases to insurers’ health programs, following established workflows; * Support reimbursement processes, ensuring clarity and organization of information; * Clarify beneficiaries’ questions regarding health plan usage and the mobile application; * Support scheduling of consultations, exams, and executive check\-ups; * Monitor requests for exams, surgeries, and authorizations, verifying required documentation; **Requirements:** * Preferred: Prior experience in customer service (preferably in healthcare or insurance); * Basic knowledge of Excel; * Strong communication skills, organizational ability, agility, and willingness to follow defined workflows; * Availability to work in a hybrid model (2 days onsite per week) from 8 AM to 5 PM.