Job Summary: The Field Representative plays a key role at BUSUP, ensuring operational quality and a seamless customer experience by supporting users and optimizing processes. Key Highlights: 1. Acts as a local support point and ensures communication agility 2. Supports users, guides drivers, and continuously improves operations 3. Identifies needs, proposes solutions, and generates direct impact on the experience The Field Representative serves as BUSUP's on-site presence with the client, working closely with the Point of Contact (POC) and acting as a key player in ensuring day-to-day operational quality. Being physically located at the client site enables rapid identification of needs and collaborative decision-making with the Account Executive for fast and effective resolution. Additionally, the Field Representative plays an essential role in user support, driver guidance, and continuous operational improvement, ensuring a smooth and well-organized experience for the client. Main Responsibilities: * Serve as the local liaison between the client and BUSUP, ensuring communication agility. * Support HR and Facilities teams on demands related to shuttle services and system usage. * Participate in and/or lead onboarding and integration sessions for new client employees. * Identify areas requiring attention and opportunities for improvement, reporting them to the Account Executive. * Manage yard operations, logging incidents and supporting action plans. * Monitor passenger boarding, ensuring drivers correctly use the BUSUP app. * Guide drivers and users on processes, best practices, and service utilization. * Map and ensure accurate vehicle identification with route information. * Provide daily operational support to the client for inquiries and operational requests. What We’re Looking For: * Strong communication and interpersonal skills. * Proactive, organized, and responsible profile. * Ability to work on-site and interact effectively with diverse audiences. * Capacity to identify issues and propose quick solutions. **A valid driver’s license and personal vehicle (car or motorcycle) are mandatory.** **Compensation and Benefits:** Salary: R$2\.340,29 \+ benefits: Meal Allowance (R$38/day) Gympass; Amil Health Insurance; Porto Seguro Dental Insurance; Conexão Saúde (a channel providing access to nutritionists and psychologists); Birthday DayOff; Working Hours: 7:30 AM to 5:00 PM Schedule: 5x2 (Monday to Friday), with occasional Saturday shifts. If you enjoy working closely with operations, solving problems in real time, and making a direct impact on customer experience, this role is for you. Apply now! Minimum Education: High School Diploma (Secondary Education) Desired Education: *Business Administration, Higher Education
João Silva
Indeed · HR
João Silva
Indeed · HR
