Help Desk Assistant

Description

Job Summary: Responsible for providing first-level technical support to internal users, delivering both in-person and remote assistance to resolve incidents, service requests, and inquiries related to IT. Key Highlights: 1. First-level technical support to internal users 2. Diagnosis and resolution of hardware, software, and network issues 3. Preventive and corrective maintenance of workstations **Job Description** Responsible for providing first-level technical support to internal users, delivering both in-person and remote assistance to resolve incidents, service requests, and inquiries related to IT equipment, systems, and services. **Main Responsibilities** * Receive and log tickets via the Service Desk system; * Diagnose and resolve issues related to hardware, software, networks, and peripherals; * Install and configure operating systems and corporate applications; * Support onboarding of new employees (equipment setup and access configuration); * Perform preventive and corrective maintenance of workstations; * Escalate incidents to higher support levels when necessary, tracking them until resolution; * Assist with IT equipment inventory management; * Ensure compliance with defined SLAs and service standards. **Requirements** * **Education:** Currently pursuing or completed degree in Information Technology, Networking, or related fields * **Technical Knowledge:** * Windows operating systems and Office 365; * Basic networking concepts (TCP/IP, Wi-Fi, printers); * Remote access tools and ticketing systems; * Configuration of email accounts, printers, and peripherals; * **Preferred:** Prior experience in technical support. **Behavioral Competencies** * Strong communication skills and empathy in user support; * Organizational ability and sense of priority; * Ability to work under pressure and collaboratively; * Proactivity and problem-solving focus. **Desired Experience** * Minimum of 6 months to 1 year in a similar technical support or help desk role. Employment Type: Full-time, CLT permanent contract Compensation: R$2.000,00 – R$2.300,00 per month Benefits: * Health insurance * Dental insurance * Profit-sharing program * Life insurance * Food allowance * Meal voucher * Transportation voucher Work Location: On-site