Customer Service - SAC

Description

Job Summary: Opportunity for Customer Service (SAC) focused on relationship management, digital support, and engagement to ensure customer satisfaction. Key Highlights: 1. Customer service and relationship management through digital channels 2. Focus on resolving customer inquiries and ensuring customer satisfaction 3. Engagement and performance monitoring for continuous improvement ➡ Opportunity for \> Customer Service (SAC) ➡ About the role: * Responsible for customer service and relationship management via digital channels (chat, email, WhatsApp, phone, among others); * Respond to, guide, and clarify customer inquiries; * Use support tools and resources to deliver appropriate solutions to customers; * Actively listen to customers' needs and concerns; demonstrate empathy while maximizing opportunities to build customer relationships; * Maintain up-to-date knowledge of products and/or services used by customers; * Participate in initiatives designed to improve customer satisfaction and business performance, among others; * Share best practices with customers; * Study and adapt the use of our service/system to each customer's specific context; * Maintain customer contact with a focus on engagement strategies; * Identify service/experience gaps based on customer feedback; * Systematically monitor key performance indicators related to results, engagement, and customer satisfaction; * Prepare follow-up reports focused on improvement; * Identify success stories. ➡ We are looking for someone who is: * Committed; * Organized; * Solution-oriented; * Proactive; * Empathetic; * Clear and concise communicator; * Skilled in interpersonal relationships; * Team-oriented. ➡ Requirements: * Experience with customer service tools such as Zendesk, Omie (CRM), or similar; * Experience in customer service; * Proficiency in written communication; * Typing speed and accuracy; * Proficiency in Microsoft Office suite; * Strong reading comprehension skills; * Logical reasoning ability; * Enthusiasm for understanding the customer's business and proposing solutions; * Organizational skills to manage high-volume workloads; * Resilience to handle crisis situations; ➡ Academic Qualification: Completed High School ➡ Benefits: Meal allowance or food voucher \+ Transportation allowance \+ Life insurance \+ Medical plan \+ Dental plan ➡ Salary Range: CLT R$1\.700,00 Gross \+ benefits ➡ Full-time schedule: Monday to Friday, 8:00 AM to 6:00 PM, and Saturdays, 8:00 AM to 12:00 PM (Rotating shift) Employment Type: Full-time, Permanent CLT Compensation: R$1\.500,00 \- R$1\.700,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site