Customer Experience Assistant

Description

At **TRUE**, we believe every interaction with a customer is an opportunity to create memorable experiences. We are looking for a **Customer Experience Assistant** to join our team and help build increasingly close and positive relationships with our customers. Here, you’ll have the opportunity to work in a dynamic, collaborative, and growing environment—contributing to the continuous improvement of the customer journey and ensuring experiences that truly make a difference. More than resolving requests, we seek individuals who embody empathy, attention to detail, and a desire to grow alongside us. If you enjoy communicating, solving problems, and believe great service transforms people’s experiences, **join TRUE and grow with us!** **Responsibilities and Duties** Provide customer support via e\-mail, chat, phone, and marketplaces; Log, track, and update requests in customer support systems; Assist in resolving issues related to orders, deliveries, exchanges, returns, and product support; Monitor order status and coordinate with internal departments to resolve incidents; Clarify questions regarding products, processes, and orders; Ensure clear and timely responses within established deadlines; Proactively contact customers to follow up on requests and provide support; Log incidents and maintain organized, up-to-date customer interaction histories; Support the identification of recurring issues and opportunities to improve the customer experience. **Requirements and Qualifications** Completed high school education; Experience in customer service, call centers, or Customer Experience; Strong verbal and written communication skills; Organizational skills and ability to handle multiple tasks simultaneously; Experience supporting e\-commerce or marketplace operations; Experience with omnichannel customer support. **Additional Information** **TRUE BENEFITS** Health Insurance \- Unimed Dental Insurance \- Unimed Meal Voucher Transportation Voucher (optional Fuel Voucher) Life Insurance SESC Membership Equipped cafeteria for your meals Common Area with game room and relaxation space Birthday Day Off Nutritionist Support TRUE Product Discount TRUE Fitness Daily TRUE Whey TRUE Gift Culture Voucher Year-End Bonus To enhance your in-office workday: Morning fruit station. At TRUE, we believe truly living begins from within. The best choices are those made intentionally, purposefully, and deliciously. And we’re not just talking about nutrition—we’re talking about life, movement, and routines infused with meaning. We’re passionate about innovation, discipline, and people who want to do things differently—those who wake up eager to embrace it all, who believe excellence stems from consistency, and who understand that health begins in the mind, the body, and the workplace. Here, we value the present moment—with pride in what we’ve already achieved and energy to pursue what lies ahead. That’s why every opening at TRUE is an invitation: to dive in with us toward this purpose—to channel your energy, creativity, and authenticity into action. Our opportunities are designed for those who want to be part of something real. From the inside out—with autonomy, collaboration, attitude, and focus. With space to grow, learn, and live intensely what matters most to you. If you want to join a team that celebrates together, challenges itself, and does everything with passion, **Welcome to TRUE. Here, job openings are just the beginning—the rest is you living authentically.**