After-Sales Representative

Description

Job Summary: We are seeking a communicative and organized After-Sales Assistant to ensure the best possible customer experience following a sale, providing support and pursuing customer satisfaction. Key Highlights: 1. Customer support for after-sales service via Zendesk and WhatsApp 2. Support and clarification of inquiries to ensure customer satisfaction and loyalty 3. A welcoming, dynamic environment with opportunities for professional development **Position: After-Sales Assistant** We are looking for a communicative, organized, and committed After-Sales professional who enjoys following up with customers post-sale and ensuring the best possible experience! If you pay attention to details, resolve requests efficiently, and wish to grow alongside our team, this opportunity is for you. ✨ **Main Responsibilities:** * Provide after-sales customer support via Zendesk and WhatsApp platforms * Create and track technical assistance requests * Provide support and clarify customer inquiries * Ensure customer satisfaction and loyalty * Assist with administrative tasks within the department **Requirements:** * Completed high school education * Experience in customer service, preferably via telephone * Proficiency in Microsoft Office suite, especially Excel and Word * Strong verbal and written communication skills **Benefits that make a difference:** * Meal Allowance: BRL 22.00/day * Birthday Day Off * TotalPass * Online therapy * Running event registration incentives * Health insurance * Dental insurance * Transportation allowance or commuter subsidy Here, you will find a welcoming, dynamic environment with opportunities for professional development. We value individuals who enjoy learning, growing, and building a solid career path with our team. Minimum Education Level: High School (Secondary Education)