17643 BACK OFFICE SERVICES COORDINATOR

Description

Job Summary: Coordinate the Back Office team and manage Technical Exchange, Quotation, Level 1 Support, and Parts Audit processes, aiming for continuous improvement and people development. Key Highlights: 1. Back Office team and technical process coordination 2. KPI management and continuous improvement 3. Focus on people development and organizational culture **Job Description:** Coordinate the Back Office team responsible for Technical Exchange, Quotation, Level 1 Support, and Parts Audit processes. Required knowledge: Technical support for MPS, PCs, Thermal printers, and Mobile devices. KPI management and analysis. Administrative and budgetary demand management. Driving continuous improvement initiatives. Systemic and process-oriented mindset. People management focused on enhancing organizational culture. **Preferred Qualification:** ITIL v3 or v4 **Requirements:** Experience in the PCs and MPS domains; Experience in people development; Experience with reporting / KPIs; Completed undergraduate degree. **Benefits:** * Birthday Day Off: celebrate your special day however you like; * Performance Bonus: our PLR is semi-annual and highly competitive. \#FocusOnResults * Employee Referral Program: you’re rewarded $$ when you refer a friend to join us or help bring in new business. Everyone wins! ;) * Health First: health and dental insurance \+ gym partnerships for you and your dependents; * Yes for All: we have squads dedicated to various important topics—you can join one to help transform the experience of our Simlovers. * Yes, Store: an online store offering new and used equipment (cell phones, laptops, tablets, etc.) at payroll-discounted prices; * SIM University: a top-tier, interactive learning platform with MANY courses to support your growth. Plus, we partner with multiple educational institutions offering great discounts for those pursuing further development! * Meal or Food Allowance: choose the card you prefer to receive your allowance...