Support Analyst

Description

Job Summary: We are seeking a communicative and proactive Support Analyst to provide technical support to users and train new employees on the company's system. Key Highlights: 1. Technical support to users (basic and intermediate) 2. Identify and resolve system issues 3. Conduct training for new employees **Position: Support Analyst** **Work Model:** On-site | CLT **Location:** Downtown Belo Horizonte **Schedule:** Monday to Friday, from 8:00 AM to 6:00 PM **Job Description:** We seek a Support Analyst with strong communication skills, proactivity, and a high capacity for learning. This professional will be responsible for providing user support and conducting training for new employees on the company's system. **Education:** Bachelor's degree in Systems Analysis, Computer Networks, or related fields. **Main Responsibilities:** * Provide technical support to users (basic and intermediate level); * Identify, analyze, and resolve system-related issues; * Register and track support tickets, ensuring resolution within established deadlines; * Assist in documenting processes and creating support materials; * Conduct training for new employees on system usage; * Ensure clear and efficient communication with users to facilitate understanding of solutions. **Requirements:** * Prior experience in technical support or customer service; * Strong verbal and written communication skills; * Ability to teach and effectively transfer knowledge; * Capacity to quickly understand business processes and systems; * Organizational skills and proactivity in managing tasks. Employment Type: Full-time CLT Salary: R$2.800,00 - R$3.200,00 per month Benefits: * Medical assistance * Dental assistance * Commercial agreements and discounts * Food allowance * Meal voucher * Transportation allowance Work Location: On-site