Junior Support Analyst

Description

Job Summary: Junior Support Analyst responsible for scheduling and monitoring internet link installations, acting as the focal point between customers, service providers, and internal teams. Key Highlights: 1. Analytical profile to solve infrastructure and networking issues 2. Acting as the focal point between customers, service providers, and teams 3. Collaborative environment and professional development challenges We are seeking a Junior Support Analyst to schedule and monitor installations, activations, migrations, and changes of internet links, serving as the focal point among customers, service providers, vendors, and technical teams. Responsibilities include validating technical information, tracking service orders from initiation to completion, confirming schedules, maintaining system updates, supporting involved teams, and preparing activity reports. **If you possess an analytical mindset, enjoy solving problems, and aim to grow in the infrastructure and networking field, this position is for you.** **Responsibilities and Duties** * Schedule internet link installations, activations, migrations, and changes with providers and technical teams. * Act as the focal point between **customers, service providers, vendors, and field teams**. * Confirm technical availability, execution time windows, and site access requirements. * Pre-validate necessary technical information for installation: * Full address * Local contact * Link type (fiber, radio, dedicated, broadband, etc.) * Contracted speed * Equipment involved * Ensure accurate data entry and timely updates in control systems (spreadsheets, internal systems, ITSM, ERP, or management tools). * Monitor service order status from request initiation through completion. * Confirm schedules (D\-1 and D\-0\) with all involved parties. * Record and track rescheduling, cancellations, and technical pending items. * Collaborate with field teams and providers during execution, when required. Activity / deliverables reporting * **Requirements and Qualifications** * Completed high school education **(undergraduate studies in progress or completed is a plus)** * Proficiency in **Microsoft Office** * Basic knowledge of **networking and telecommunications** (internet links, fiber, radio, dedicated, broadband) * Familiarity with **control systems** (spreadsheets, internal systems, ITSM, ERP, or similar tools) * Strong **verbal and written communication skills** * **Organized** profile with attention to deadlines and scheduling * **Proactivity** and sense of responsibility * Ability to **work effectively in teams** and build interpersonal relationships **Preferred Qualifications:** * Courses in **IT and/or Telecom** * Entry-level certifications or training in **Networking, Telecom, or Technical Support** **Additional Information** **Benefits:** * Meal Voucher (symbolic payroll deduction of R$1.00) * Medical and Dental Assistance * Life Insurance * TotalPass * Educational Partnership * Pet Benefit (benefit for caring for your pet) **Important Notes** **Work Model:** Remote Work **Working Hours:** 8:00 AM to 6:00 PM **Remuneration:** R$2\.153,84/month **Join Mamtech Tecnologia!** We are continuously growing and looking for talented, innovation-driven individuals to join our team. Here, you’ll find a collaborative environment, challenges that drive professional growth, and opportunities to build impactful solutions. If you seek career advancement and wish to work at a company that values people and technology, Mamtech is the right place for you! Apply now and help us shape the future together.