CRM Support Analyst – 11163

At Senior, technology is built by collaborative teams characterized by autonomy, accountability, and a focus on delivering real business impact. You w
- Customer service
- Technical support
- Health insurance

Job Summary: Join a team that lives and breathes technology and innovation, focused on relationships and digital transformation—where you will identify, design, implement, and support technological solutions. Key Highlights: 1. Work with technology and innovation while valuing strong relationships. 2. Work in an environment that prioritizes trust and a sense of urgency. 3. Support technological solutions and services for diverse companies. Hi, how are you? If you are a connected individual, driven by challenges, and understand that relationships form the foundation of digital transformation, now is your moment to join a successful team that values strong relationships! Here, we live and breathe technology and innovation—join us! **Responsibilities and Duties** * Serve customers according to company-defined standards; * Log, resolve, and escalate tickets via phone, e\-mail, or SDM; * Administer Windows Server 2016/2019/2022, Linux (Debian and CentOS), VMware 8, and VCF servers; * Manage Microsoft 365; * Provide incident support; * Support desktop computers and peripherals, including installation, configuration, and customization of basic software, hardware, and office automation applications. **Requirements and Qualifications** * Bachelor’s degree, preferably in Information Systems, Computer Science, or Networking. * Two years of experience as a technical support specialist. * Experience providing functional support for systems. **Additional Information** Interested? Then come explore our benefits: * Health and Well\-being: **Birthday Day Off**, **Wellz**, an innovative mental and emotional health solution, **Unit**, offering financial well\-being—and of course, our partnership with **Wellhub**. * Benefits: **Meal and/or food allowance, Medical and Dental Assistance**, and we provide **Life Insurance**. * Mobility: **Transportation allowance or Fuel subsidy**. * Education: Discounts at partner educational institutions and **English language development**. With over 20 years in the market, Nexa identifies, designs, implements, and supports technological solutions and services for various types of companies—with innovation, efficiency, improvements, and results at the core of its deliverables. **OUR VALUES** **Strong Relationships:** Embedded in our culture, strong relationships drive great achievements. **Trust:** We believe in the bonds we build. Our partnerships are founded on transparency and credibility. **Sense of Urgency:** We strive to deliver the best possible outcome in the shortest time feasible.

João Silva
Indeed · HR