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Job Summary: The B2B VP for TCloud's Operations Directorate will serve as a technical reference in AMI projects, leading teams, ensuring data integration, and developing advanced diagnostic solutions. Key Highlights: 1. Serve as a technical reference in water AMI projects 2. Lead and support implementation, operations, and maintenance teams 3. Ensure integration and quality of system data **B2B VP** **DIRECTORATE** TCloud Operations **Work Location:** Berrini/Barueri \- SP **Work Model:** Hybrid **Responsibilities and Duties** **Responsibilities and Duties** ----------------------------------- * Serve as the technical reference for water AMI projects, ensuring technological, methodological, and operational alignment across all project fronts; * Provide technical leadership and support to implementation, operations, and maintenance teams, guiding processes, standardizations, and best practices in smart metering; * Ensure consistent and reliable data integration across all involved systems (AMI, GIS, ERP, billing, field service, analytics, etc.); * Ensure data governance and quality (data quality), including integrity, consistency, completeness, and timeliness of information used by internal departments and customers; * Develop, validate, and enhance advanced diagnostic, automation, and early fault-detection tools for meters, communication networks, and AMI infrastructure; * Conduct advanced system performance analyses to identify patterns, anomalies, and improvement opportunities using analytics, machine learning, and generative AI techniques; * Translate business and customer needs into technical and functional requirements for automations, integrations, and new features; * Define, monitor, and evolve strategic AMI ecosystem KPIs to guide executive and operational decisions; * Support technical evaluation of vendors, technologies, architectures, and solutions, contributing to strategic decisions and the technology roadmap; * Coordinate equipment, system, and integration testing, homologation, and validation to ensure compliance with technical and operational requirements; * Lead the development of technical documentation, strategic reports, root-cause analyses, and systemic action plans; * Ensure continuous improvement of operational processes and O\&M routines, driving efficiency, performance, and predictability; * Conduct advanced technical training for internal and customer teams, disseminating knowledge and strengthening the project’s operational maturity; * Represent the project technically in executive meetings, decision-making forums, and interactions with strategic partners and industry technical events. **Requirements and Qualifications** ### **Requirements and Qualifications** * Proven experience in the utilities sector, preferably in sanitation, with knowledge and involvement in AMI and/or water metering, smart metering, or water measurement infrastructure projects; * Solid experience in system integration (AMI, GIS, ERP, billing, field service, IoT platforms, BI/analytics) and data quality management; * Advanced analytical capability, including proficiency in data analysis techniques, KPI interpretation, pattern identification, and structured problem solving; * Desired knowledge of AMI communication models and architectures (RF, NB\-IoT, LoRaWAN, IPv6, mesh networks, concentrators, head\-end systems); * Experience with analytical tools, dashboards, and occasionally AI/ML models applied to AMI system operations and maintenance; * Ability to lead multidisciplinary teams technically and communicate effectively across various levels — field, operations, engineering, IT, and executives; * Capability to structure processes, define technical standards, and implement continuous improvement practices; * Familiarity with project management methodologies (agile or traditional) and O\&M routines; * Excellent communication skills, technical clarity, and ability to translate complex topics into practical guidance; * Bachelor’s degree in Engineering, Computer Science, Information Systems, or related fields; postgraduate studies or specialization are advantageous; * English proficiency desirable for interaction with international partners and technical documentation; * Willingness to travel. **Additional Information** Here’s what we offer you: At Vivo, we spare no effort in supporting and valuing our employees. These are not just excellent benefits — they’re also flexible. • Choose the ideal benefit for you and your dependents via a digital platform offering multiple categories: Gym, Meal Card (VR), Food Card (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; • Corporate mobile phone. Yes, a brand-new smartphone for you! • Unlimited voice and data plan! Yes, unlimited! With Vivo’s best mobile network, even faster with Vivo’s 5G! • An exclusive Vivo offer with special discounts on fixed-line, broadband, TV, and apps; • Eligibility for annual Bonus or PPR (Profit Participation Program); • Plan your future through our Private Pension Plan; • Have children? You’ll be entitled to a subsidy to help cover school, daycare, or nanny expenses; • Work in an environment that respects your personality, your dress style, your way of being — and where you can be authentic. \#VemdeVocê • Work remotely up to two days per week. \#Mobility • Enjoy flexible working hours; • Take a day off (Day off) to celebrate your birthday; • Participate in one of the largest corporate volunteer programs to help transform the world; • Benefit from our Educational Development Program, offering partnerships with educational institutions at discounted rates, certifications, and online courses; • Advance your career through our Internal Recruitment Program, both in Brazil and abroad — after all, we operate in more than 17 countries! \#VivoMinhaCarreira • Access a range of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, which encourages our team to adopt healthy habits and enjoy a higher quality of life! Services available to our employees include consultations with nutritionists, psychologists, social workers, telemedicine, and much more! • All our job openings are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and people’s potential! \#VivoDiversidade \#VemPraVivo We are Telefónica Tech, the global Cloud, IoT, and Big Data services provider of the Telefónica Group — now a leader not only in telecommunications but also in the Technology market. Our purpose is to **Digitalize to Bring Closer** people, businesses, and society as a whole, building a more connected nation and transforming Brazilians’ lives. We aim to expand our customers’ autonomy, personalization, and real-time choices, placing them in control of their digital lives — securely, reliably, and with the quality only the Telefónica Group can deliver. To make this possible, we rely on a highly certified and specialized team that grows every day! We lead the digital transformation process and connect with the most innovative and collaborative ways of working. We believe the path to delivering the best customer experience begins with providing an excellent experience for our employees. We believe diversity — in people, experiences, cultures, behaviors, skills, and attitudes — is a differentiator that reflects the society in which we live. We have an internal program built on pillars of Gender, LGBTQIAP\+, Race, People with Disabilities (PcD), and 50\+ to ensure a more inclusive culture and a more diverse, representative environment. We are a technology company inspired by diversity and innovation, offering space for everyone, supporting and embracing differences. \#VempraTTech
