We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are experts in IT solutions and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we are remote, we are united. We hold ceremonies to stay closer, share knowledge, and keep up with the latest news from our company! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients' businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and duties** **What are we looking for?** An agile individual in resolving tickets, committed to customer satisfaction. **Your day-to-day responsibilities will include:** * Receiving, classifying, registering, handling, resolving, and, when not possible, escalating incidents/tickets and service requests to another support level. * Registering them in the ITSM tool to ensure proper routing to the correct team. * Guiding users regarding current processes, policies, and procedures. * Informing the requester of the incident/ticket about its status, providing clarifications, guidance, and information. * Performing software configuration and maintenance. **Requirements and qualifications** * Knowledge of Windows. * Basic understanding of Computer Networks and Information Security. **Preferred qualifications** * ITIL certification. * MCITP or MCSE certification. **Working hours** * **** **NOTE:** Hey! Even if you don’t meet all the job requirements, we still invite you to apply! We’ll carefully review your profile considering all your qualifications. **Additional information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth**. * **Performance evaluations** and **feedback**, aimed at continuously developing our people. * **Meal and/or food allowance**, for grocery shopping and meals. * **Medical and dental assistance**, so you and your family stay healthy. * **Pharmacy partnership**, offering discounts on medications. * **Childcare allowance**, according to current policy. * **Gym membership partnership**, encouraging physical activity. * **SESC partnership**, offering diverse cultural and leisure activities. * **Partnerships for education**, including language learning, technology training, and online course platforms. * **Payroll-deductible loan** with attractive rates \+ financial education program. * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more. * **Employee referral program**, with opportunities for rewards and bonuses. * **Group life insurance**. Here, stories are never in short supply! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage, learning more about us, falling in love with what we do, checking out our open positions, and joining this ever-growing team?
João Silva
Indeed · HR
João Silva
Indeed · HR
