CRM Support Analyst – 11163

At Senior, technology is built by collaborative teams characterized by autonomy, accountability, and a focus on delivering real business impact. You w
- Customer service
- Technical support
- Health insurance

Job Summary: Pre-sales professional specialized in technology and cybersecurity for demonstrations, PoCs, and development of customized technical and commercial proposals, with a strong consultative approach and focus on solutions. Key Highlights: 1. Expert in technology and cybersecurity solutions 2. Strong consultative approach with customers and stakeholders 3. Experience with market-leading security products A pre-sales professional must be an expert in technology and cybersecurity solutions, with experience in technical demonstrations, proofs of concept (PoC/PoV – with emphasis on Active Directory protection and recovery solutions), and development of customized technical and commercial proposals. Strong consultative approach with customers and stakeholders, focused on identifying needs, designing service architectures, and aligning technical and commercial teams to increase the accuracy and effectiveness of proposed solutions. Ability to conduct internal training, participate in events, and validate new solutions, contributing to strengthening partnerships and driving business growth. **Main Activities and Responsibilities (Actions)** Prepare proposals, calculation memos, communicate with vendors, and present all proposals; Evaluate, implement, and provide technical support for security solutions, including cloud backup and SaaS backup for Office 365 and Google Workspace. Successfully executed proofs of concept (PoCs), providing dedicated support and efficient problem resolution to ensure optimal performance. Collaborated effectively with bilingual vendors to deliver solutions to customers. Organize and analyze data to derive performance indicators for administrative and operational processes, using the Quality Operating System (SOQ). Be responsible for monitoring and implementing updates to improve documents of the Quality Management System (QMS Overview) and contribute to continuous improvement initiatives. ...; Serve as the focal point for security monitoring and incident response (SOC), SIEM, Privileged Access Management (PAM), Vulnerability Management and Remediation, DLP, CASB, and Security Awareness initiatives. Work with the following products: Primarily working with the following products: * SOC/MSS * IBM QRadar SIEM * SenhaSegura PAM * Forcepoint DLP, CASB, SWG, SASE * Vicarius Vulnerability and Remediation Management * Proofpoint Security Awareness training Requirements: * Education: Computer Engineering, Information Technology * Preferably postgraduate degree in: Information Technology, Computer Engineering * Practical experience with solutions such as Check Point, Imperva, Semperis, Pentera, Zscaler, among others, always pursuing continuous improvement and new learning opportunities. * Proficiency in systems: Firewall, networks, endpoints * Other general requirements; Skills * Sense of urgency; * Excellent interpersonal skills; * Strong verbal and written communication; * Proactivity and autonomy when interacting with colleagues and stakeholders; Benefits Salary: R$ 8.000,00 to R$ 10.000,00 Benefits: Meal Allowance (VA), Food Voucher (VR), Health Insurance, Variable Bonus Work Model: Hybrid Employment Type: CLT

João Silva
Indeed · HR