WORKSHOP NETWORK ASSISTANT

Description

Job Summary: This position aims to ensure operational efficiency of the workshop by managing appointments, service orders, and inventory, guaranteeing optimal utilization and customer satisfaction. Key Highlights: 1. Focus on customer satisfaction and service quality. 2. Support in scheduling organization and technical team optimization. 3. An environment that values proactivity, organization, and effective communication. Movida is an innovative urban mobility solutions company with a business model strongly oriented toward socio-environmental development. Operating since 2006, it currently owns Brazil's newest vehicle fleet and maintains branches in the country’s major cities and airports. The company is recognized as a modern car rental provider aligned with the latest technological trends, investing continuously in fleet diversification and renewal, employee training, and exclusive services. Guided by its devotion to service, Movida was a pioneer in offering services such as monthly and long-term rentals for individuals, prepayment options, and 27-hour daily rates. Focused on technology, it also led the industry by introducing solutions including web check-in, in-car Wi-Fi, social media chatbots, and contactless payment technology across all vehicles. A SIMPAR Group company, Movida is now part of Movida Participações, established in 2015 to manage operations related to car rentals, used vehicle sales, and light vehicle fleet outsourcing management. With over 6,000 passionate employees, Movida stands out for its innovative and straightforward approach. Customer focus and its PEOPLE are at the core of its DNA! All selection processes conducted by **MOVIDA** are affirmative, inclusive, and non-discriminatory. **Responsibilities and Duties** Position Mission: Ensure workshop operational efficiency through appointment control, creation and monitoring of service orders, approval tracking, and inventory management support, guaranteeing optimal utilization and customer satisfaction. Responsibilities: * Create, analyze, and monitor service orders, ensuring approvals are obtained within scheduled deadlines. * Manage spare parts inventory and flag replenishment needs. * Oversee workshop equipment and tools, ensuring their availability and proper maintenance. * Support service schedule organization to optimize technical team utilization. * Guarantee service quality and contribute to customer satisfaction. Technical Requirements: (education/training/language/experience) * Prior experience in customer service. * Basic knowledge of Microsoft Office Suite (Excel, Word). * Experience in a workshop or automotive sector is desirable. Behavioral Competencies: * Agility and proactivity in task execution. * Organization and attention to detail. * Strong communication and interpersonal skills. * Commitment to deadlines and quality. * Focus on customer experience and satisfaction **Requirements and Qualifications** * Completed high school education; * General knowledge of automobiles; * Customer service experience is desirable; **Additional Information** You’ll find the traditional benefits you already know — and more. Learn more! * **YOU MATTER:** Specialized 24/7 support for our employees and their families via a dedicated center offering psychological, health, social, family, financial, and/or legal assistance — all strictly confidential. * Extended **Maternity** and **Paternity Leave** \+ **Newborn Kit** for new mothers and fathers. * We understand how important children’s and adolescents’ education is. At **MOVIDA**, we help with the purchase of **school supplies kits** for our employees’ children. * Our employees enjoy exclusive access to a **discount platform** covering travel, culture and entertainment, services, gastronomy, education, and wellness. * Through the **MOVIDA University**, our people learn and accelerate their professional development, becoming protagonists of their own careers.  * We recognize and value our **veteran employees** who celebrate milestones with us. Employees with **more than 15 years** receive an especially grand celebration. * **Mom’s Corner:** Dedicated spaces at our Itaim Bibi headquarters and Mogi das Cruzes administrative headquarters for mothers returning from maternity leave who wish to **continue breastfeeding**. These private, comfortable areas include all necessary **equipment for milk expression and storage.** **** * **Totalpass:** Access to an extensive network of gyms and mental health and nutrition services, promoting healthy habits and well-being. * **Pet Love:** A special benefit for your four-legged family member, because we care about them too. Do you identify with this role? Explore our open positions, apply, and join us in growing this ever-expanding company. **About Movida** Movida (MOVI3\) is a car rental company providing innovative urban mobility solutions for all types of needs. As a pioneer offering services such as monthly rentals for individuals, in-car Wi-Fi, prepayment options, and social media chatbots, it became the first Brazilian car rental company to go beyond vehicles, helping revolutionize the car rental sector nationwide. Attuned to modern times, Movida invests in sustainability — becoming the world’s first publicly listed car rental company to earn B Corporation Certification, joining an elite group of companies whose business models prioritize socio-environmental development. In Brazil, it was the first to launch the Carbon Free program, neutralizing CO2 emissions generated by its customers’ rentals. Since entering the market in 2006, Movida was acquired by JSL in 2013, went public in February 2017, and is now part of SIMPAR S.A. With an innovative profile combined with strong corporate governance, Movida serves both retail customers through car rentals and corporate clients via fleet outsourcing, as well as selling used vehicles. Following substantial investments over the past four years, it operates a fleet exceeding 268,000 vehicles, 259 car rental branches, and 89 used-vehicle sales points. More information is available at Movida’s website: https://www.movida.com.br/