Job Summary: The Fretadão is seeking a Customer Support Analyst I to join our team, handling customer interactions and assisting in resolving client issues, ensuring the best experience with our corporate mobility solution. Key Highlights: 1. Collaborative and dynamic environment that values innovation and growth 2. Culture of continuous learning and accelerated development 3. Participation in projects that make a difference in people's lives **Customer Support Analyst I** **Schedule: 6 days on / 1 day off** **Location: Remote, with availability for occasional travel to attend events** **Employment Type: CLT (Consolidation of Labor Laws)** **Level: Junior** **About Fretadão** The Fretadão is Brazil's \#1 corporate mobility solution. We connect companies and transport providers to deliver intelligent, sustainable, and efficient transportation solutions for thousands of employees every day. With proprietary technology and nationwide operations, we help major companies reduce logistics costs and improve their teams' quality of life. And we're growing rapidly. That's why we're looking for a Customer Support Analyst to join our team and play a leading role in generating new business opportunities. **The Challenge:** Handle interactions with our stakeholders to ensure customers made the best decision by choosing Fretadão. **Your Responsibilities:** * Respond to inquiries and resolve customer issues via multiple support channels: chat, e\-mail, and phone; * Manage passenger registrations (line changes, address updates, or other registration modifications); * Assist in effectively resolving critical customer situations, ensuring rapid and satisfactory responses; * Participate in discussion rounds to improve daily operational support solutions; * Handle product-related requests via Zendesk; * Assist in creating and implementing communications for our customers. **What We're Looking For:** * Completed high school education; * Bachelor’s degree completed or in progress is a plus; * Experience in chat and telephone support; * Proficiency in Microsoft Office suite; * Strong interpersonal communication skills. **You’ll Stand Out If You Have:** * Experience working at startups; * Familiarity with the Zendesk platform; * Prior remote work experience; * Availability to work on a 6x1 schedule with alternating days off. **What You’ll Find Here:** * A collaborative and dynamic environment that values innovation and growth; * A culture of continuous learning and accelerated development; * Opportunities to participate in projects that impact the daily lives of thousands of people; * Fully remote work model; * Competitive benefits and a people-first culture. **Our Benefits** * Flex Food Swile – R$ 892.50/month * Mobility Card / Commuter Benefit * Sul América Health Insurance (no deduction for Fretonautas) * Sul América Dental Insurance (full deduction for Fretonautas) * Life Insurance * WeWork – access to coworking spaces across Brazil * Salary Advance via Creditas * Payroll Deduction Loan * Pharmacy Benefit * Vittude – online therapy sessions with special conditions via Swile * Total Pass – physical and mental wellness, including gyms and studios * Posher – online yoga, psychotherapy, nutrition, and more * Birthday Day Off * Fretonauta Talent Referral Program * Best Off – Discount Club * Open English Partnership – special conditions for English learning **Why Join Fretadão?** Because here, you’ll work at a company redefining corporate mobility in Brazil — through technology, purpose, and real impact. Your work will improve the lives of thousands of people every day.
João Silva
Indeed · HR
João Silva
Indeed · HR
