Screening Assistant

Description

**Job Opening: Screening Assistant** Location: Jardim Europa – Goiânia – On-site Employment Type: CLT Are you organized, communicative, and passionate about resolving requests efficiently? We have an opportunity for a Screening Assistant at **Localiza Urbanismo**. This person will be responsible for making the first contact with clients, understanding their needs, and directing requests to the appropriate departments—contributing to efficient service delivery and internal process organization. **Key Responsibilities:** * Provide customer service through various channels (in-person, WhatsApp, phone, and Iterup) with courtesy and clarity; * Communicate outstanding amounts due and, where possible, resolve customer questions during this initial interaction; * Conduct interactions within the established time frame, follow up on conversations, and monitor cases to ensure issues are fully resolved; * Identify customer needs and route calls and requests to the relevant departments; * Update registration data and contact information in the system, ensuring accuracy; * Issue documents such as bills, payment slips, account statements, and consent letters; * Record interactions and keep negotiation details and process statuses updated; * Support administrative tasks, including document submission for archiving, notary offices, executive signatures, and forwarding to other departments; * Organize and manage various documents, including payment slips, contracts, and addendums. **Requirements:** * Completed high school education; * Basic computer skills; * Strong communication skills and clarity in customer interactions; * Organizational ability and attention to detail; * Proactivity and capacity to collaborate effectively within a team. **Benefits:** * Meal allowance via Caju card: BRL 500.00; * Transportation allowance or fuel allowance: BRL 8.60 per day; * Birthday gift via Caju; * Attendance bonus; * Breakfast; * Health and dental plans—100% covered by the company; * Partnerships with nutritionists, psychologists, and commercial networks; * Reduced working hours: Monday to Friday, from 08:00 to 17:45, with a 1h20 lunch break. Job Type: Full-time CLT Salary: BRL 2,000.00 – BRL 2,100.00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Food allowance * Transportation allowance Work Location: On-site