PCD Support Assistant

Description

Job Summary: Act as the technical focal point between customers, the product team, and internal departments, ensuring excellent service with a focus on technical analysis. Key Highlights: 1. Outstanding technical support focused on analysis and product 2. Collaboration with Development, Infrastructure, QA, and Operations teams 3. Inclusive culture and an environment that balances career and personal interests **Company Description** Serasa Experian is Brazil's first and largest Datatech company. A leader in risk and opportunity intelligence solutions, focused on credit, authentication, and fraud prevention journeys. With cutting-edge technology, innovation, and top talent, it transforms risk uncertainty into the best decision—helping individuals achieve their dreams and enabling businesses of all sizes and sectors to thrive. We have 22,000 people operating across 32 countries, and every day we invest in new technologies, talented professionals, and innovation to help all our clients maximize every opportunity. Headquartered in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100. **Job Description** **Job Description** **Objective:** Act as the technical focal point between customers, the product team, and internal departments, ensuring excellent service with a focus on technical analysis, product understanding, and continuous process improvement. **Responsibilities and Duties:** Provide technical support to internal and external customers, analyzing and resolving incidents and inquiries regarding products; Support the Product team with technical information, customer feedback, and improvement opportunities; Log, track, and manage technical requests using management tools; Document processes, workflows, and technical solutions; Actively contribute to the evolution and standardization of support and service processes; Collaborate closely with teams such as Development, Infrastructure, QA, and Operations. **Qualifications** **Qualifications** * Degree in Systems Analysis and Development, Computer Science, or related fields; * Experience in technical support, customer support, or similar roles; * Familiarity with support and ticketing management tools; * Experience identifying and resolving incidents and bugs; * Knowledge of digital systems and product analysis; * Analytical ability and technical communication skills; **Additional Information** Serasa Experian is much more than you imagine. With a purpose of creating a better future by expanding opportunities for individuals and businesses, in Brazil we are over 4,000 people working across diverse teams and specialties. Here, each skill and diversity complements the other, and you can work on what you love most. We are committed to building an inclusive culture and an environment where people can balance their careers with personal commitments and interests, prioritizing well-being. We are deeply dedicated to becoming one of the country’s best and most innovative employers, delivering incredible experiences and careers for our people. Our strong people-first approach is externally recognized through numerous market certifications: we were awarded Great Place To Work™ in 24 countries and received the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and holding a 4.6 rating on Glassdoor. Each recognition confirms we’re on the right path—providing an ever-better workplace for our talents.