**Join an innovative multinational!** We are a technology multinational specialized in developing strategic intelligence systems and solutions for companies across diverse industries. We operate through Business Units that transform markets by connecting innovation, technology, and purpose. One such unit is the **Opa! Suite**, a platform developed to simplify companies' customer service routines, optimize operational management, and focus on the customer journey experience. The platform integrates major customer service channels, centralizing interactions with customers, leads, suppliers, and employees within a single environment. With an intuitive interface and a unified view, teams gain greater agility, control, and productivity. Powered by artificial intelligence, the Opa! Suite enhances team performance and delivers faster, personalized, and more efficient customer service experiences. If you seek a dynamic work environment that values employee well-being and offers genuine growth opportunities, this is your chance! **We are seeking a Commercial Consultant I to join our team in Chapecó-SC.** **Responsibilities and duties** * Prospect New Leads: Identify and qualify new business opportunities through market research and professional networks; * Conduct Needs Assessment: Lead interviews and meetings to understand clients’ specific challenges and requirements; * Map Decision-Makers: Identify and engage key stakeholders and decision-makers within target organizations; * Prepare Customized Materials: Create tailored presentations and sales documents aligned with each client’s needs and interests; * Conduct Product Demonstrations: Deliver live demonstrations of the Opa! Suite platform, highlighting features and benefits; * Develop Commercial Proposals: Draft proposals that align product benefits with client needs; * Negotiate Contracts: Discuss terms and conditions with clients to reach mutually beneficial agreements; * Formalize Sales Closures: Ensure all closure steps are documented and contracts executed; * Manage Sales Pipeline: Use CRM tools to track lead progress through the sales funnel; * Analyze Performance Metrics: Monitor key indicators such as conversion rate, sales cycle, and average deal size; * Follow Up with Clients: Maintain regular communication to ensure satisfaction and retention; * Identify Upsell Opportunities: Suggest additional products or features that address evolving needs of existing clients; * Collaborate with Internal Teams: Work with marketing, support, and product teams to align strategies and improve processes; * Attend Trainings and Workshops: Stay updated on new platform features and market trends; * Provide Product Feedback: Report client feedback and suggestions to development and product teams; * Schedule Meetings: Plan and conduct internal and external meetings efficiently; * Monitor Competition: Study and stay informed about competitors’ offerings and market trends; * Adapt Sales Strategies: Reflect on approaches and continuously refine core strategies based on learning; * Achieve Sales Targets: Proactively work to meet and exceed conditional goals; * Manage Post-Sale Relationships: Continue supporting clients after purchase to maximize integration and satisfaction; * Build Professional Networks: Attend events and conferences to expand your professional network and identify opportunities; * Review Sales Tactic Effectiveness: Analyze which tactics perform best and adjust approaches as needed; * Implement Key Account Plans: Develop specific plans for high-potential and high-revenue clients; * Manage Issue Resolution: Serve as the primary contact to resolve issues during the sales and implementation process; * Report Progress and Challenges: Share regular updates on progress and challenges with management and the team; * Perform other related duties. **Requirements and qualifications** **Education:** * Currently pursuing or completed degree in Business Administration, Management Processes, Commercial Management, or related fields. **Experience:** * 2 years of experience in commercial roles. * **Technical Knowledge/Skills:** * CRM Tool Proficiency: Ability to use CRM platforms to manage leads, contacts, and sales opportunities; * Strategic and Consultative Sales Knowledge: Skill in executing consultative sales—addressing client needs and demonstrating how solutions resolve specific problems; * Sales Data Analysis: Ability to interpret sales data and metrics to extract insights that improve strategy and commercial performance; * Commercial Proposal Development: Competence in creating clear, detailed, and well-structured commercial documents; * Presentation and Product Demonstration Techniques: Skill in delivering effective client presentations, including live software demonstrations. **Behavioral Skills:** * Effective Communication: Excellent written and verbal communication skills to clearly convey messages to clients, internal teams, and other stakeholders; * Negotiation and Persuasion: Ability to negotiate terms and pricing while balancing client needs and company interests; * Customer Orientation: Focus on understanding and fulfilling client needs, ensuring a positive experience in every interaction; * Resilience and Persistence: Capacity to handle rejections and challenges throughout the sales process while maintaining motivation and goal focus; * Problem-Solving Ability: Aptitude to quickly identify challenges and propose viable solutions for both clients and the company; * Teamwork: Ability to collaborate effectively with colleagues across multiple teams, sharing information and resources to achieve common goals; * Adaptability: Flexibility to adjust sales approaches and techniques according to client needs and market changes; * Time Management: Ability to prioritize tasks and manage time effectively to comprehensively cover leads and meet daily goals; * Empathy: Aptitude to understand and consider clients’ feelings and perspectives during the sales process; * Continuous Learning: Willingness to continually learn about the market, trends, competition, and platform features to remain updated and effective. **Additional information** * **Breakfast** (optional); * **Free lunch** for employees; * **Daily healthy snack;** * **Transportation allowance**: You are entitled to transportation allowance as stipulated under the Consolidated Labor Laws (CLT); * **Dental plan**: Uniodonto (per internal policy); * **Health insurance**: Unimed (per internal policy); * **Education assistance** (per internal policy); * **Career and Development Program** (per internal policy); * **Performance bonus** (per internal policy); * **Workplace gymnastics;** * **Rest area;** * **Birthday day off;** * **Partnerships** with: Universities; Language schools; Ótica Berlim; Deatec; CPO Clínica Psicológica do Oeste. **Hello, we are the IXC Softers!** Now you’ll learn a bit about how the giant IXC Soft operates. To begin, we’d like to share that it is **a multinational system development company**, focused on building strategic intelligence tools for companies across various sectors. And it’s right here where the magic happens. **Our objective is clear:** We aim to assist entrepreneurs in making decisions that make a difference in negotiations and managing their demands. How do we do it? Through hard work, dedication, study, and light moments throughout the process. Our **headquarters is located in Chapecó/SC**, occupying an area of over 9,000 m²; we also have a branch in **Campina Grande/PB**, currently experiencing strong growth. We count on top professionals to sustain our continued upward trajectory. Among our solutions, we already serve clients in over 20 countries—including through Wispro, our Argentine solution acquired by IXC Soft, which contributes significantly to the company’s internationalization. We seek to build a team composed of professionals committed to continuous learning—becoming increasingly competent and consistently driving their career growth and results. **What are the values of every IXC Softer?** We aspire to grow and stand out, making our work and the solutions we offer even more profitable. To achieve this, we invest in professional training, value people, and act with social and environmental responsibility. That’s why IXC Soft offers a wide range of benefits within a **diverse, collaborative, and inclusive environment**. We believe happy people work better and with greater motivation. We are already a team of over 500 IXC Softers, bringing together diverse talents and leveraging the best technologies, equipment, and software to deliver exceptional results. We are proud to be a **GPTW award-winning company**, and ranked among the Top 30 Best Companies to Work for in Santa Catarina in 2024/2025.
João Silva
Indeed · HR
João Silva
Indeed · HR
