BACKOFFICE ASSISTANT

Description

Our mission at Mundiale is to simplify the relationship between brands and their consumers by enabling more human, accurate, and fluid interactions—powered by cutting-edge technology and our proprietary methodology. To achieve this, we seek many talented individuals to join our team of Munders and embrace new and exciting challenges every day! So, are you interested? If you’d like to learn more about the work we do within the TECH team, our solutions, work model, and daily rituals, apply now and \#JoinTheMunderTeam! As a **BACKOFFICE** professional, you will participate in innovation, maintenance, and standard-definition projects that foster continuous learning and growth. We need you to translate business needs into functional and fast platforms! **Responsibilities and Duties** * Support customers in the service queue to resolve inquiries and address pending issues in their registrations. * Audit sales approved by the robot by validating data across disparate systems (WM, Wit, Mobile) and document discrepancies in spreadsheets; if errors occur, escalate to the development team for correction to ensure data aligns with client-provided information. * Monitor the robot’s operation to identify potential processing errors, system halts, incorrect status assignments, and promptly alert the development area to prevent improper inputs and avoid backlog accumulation impacting Mundiale’s revenue. * Oversee the product order pipeline by correcting and inputting data into (D\-1\), maintaining updated records in (D\-0\), and entering customer data into the CRM to maximize approval rates, reduce quality-related impacts, and minimize client-reported issues. * Propose process improvements by assessing potential changes and identifying gaps across involved areas affecting data input, thereby facilitating and optimizing workflow. * Participate in product- or area-specific training sessions to ensure proper product management aligned with contractual obligations. * Perform reversal analysis to revert rejected sales and increase the approval rate of orders. * Validate logins and passwords—both manual and robotic—by confirming they belong to the product and are active, ensuring the company avoids lost tickets due to password-code errors and enables correct data input. * Log support tickets with clients by documenting system errors and routing them to responsible parties, highlighting gaps affecting data input to reduce backlog impact, rejections, and errors generated for clients. * Monitor BOT productivity with support from Quality and Performance teams, tracking backlog to prevent lost sales caused by operational delays without timely correction. * Handle discrepancy tickets related to registrations submitted via registration updates, sales cancellations, and communications to responsible parties—to minimize TSA impact and ensure accurate payment processing for requesting clients. * Enter checklists into product and plan systems by updating input methods and plan changes in relevant systems, while aligning and documenting with involved areas to ensure products are processed per specifications provided to the requesting and contracting clients. * Train and onboard new Munders by aligning them with the full product process to foster their development and positively contribute to the team. **Requirements and Qualifications** * Completed high school education; * Proficiency in Microsoft Office suite. **Additional Information** * Meal or Food Allowance \- Caju; * Health Insurance Plan: Unimed Unipart; * Dental Insurance Plan; * Career Development Path; * Work Model: Hybrid; * Day Off; * Short Friday; Collaborative and dynamic work environment. * For over 20 years, every day at Mundiale begins with a shared question: How can we positively impact someone’s experience? From day one, we’ve kept our focus firmly on the customer. That’s how we work: united teams thinking, building, and **revolutionizing experiences**. We are an authentic team of **over 500 Munders spread across 19 Brazilian states.** By the way, a **Munder** is each one of us at Mundiale—free to be authentically who we are. In such an environment, incredible things happen constantly! We value diverse teams (with diverse perspectives), curious minds, and those who build creative and effective solutions. That’s why we fall in love with problems—not just solutions. This is our **Way.** Our team is continuously evolving, striving to improve by 1% every day. And it’s people like you—ready to co-create, exchange experiences, and learn—who we invite to explore our opportunities. If you want to grow your career at a company that grows with you, join **Mundiale!**