We currently have an opening for the position of **Customer Success Assistant**. The role is responsible for customer service via WhatsApp, email, chat, and phone; tracking orders and deliveries; and handling complaints. It also involves resolving incidents such as delays, exchanges, returns, and damages, as well as coordinating with logistics providers and internal departments to ensure a positive customer experience. **Key responsibilities include:** * Updating information in the system; * Monitoring customer service performance metrics; * Providing preventive support to avoid cancellations and dissatisfaction; * Keeping customers informed about any incidents. **Requirements for the position:** * Completed high school education; * Interest in professional development, courses, and/or higher education; * Proficiency in working with spreadsheets and multiple screens; * Strong verbal communication skills, fast typing speed, and excellent writing ability; * Proficiency in Microsoft Office suite. **Preferred qualifications include experience with:** * Milênio * Cadê meu pedido * Troquecommerce Minimum Education Level: High School (Secondary Education)
João Silva
Indeed · HR
João Silva
Indeed · HR
