Customer Success Assistant

Description

Job Summary: The Customer Success Assistant supports the identification and promotion of opportunities for suppliers, engaging them in public tenders and maximizing their success on the platform. Key Highlights: 1. Support suppliers' success in public tenders. 2. Engage and strengthen relationships with the customer base. 3. Contribute to process and communication optimization. The Customer Success Assistant will support the identification and promotion of supplier success opportunities, focusing on participation in tender processes and engagement with the Public Procurement Portal's services. This role is responsible for identifying compliant suppliers, fostering effective connections between public offerings and private initiatives, and proactively maximizing customer base success. **Responsibilities and Duties** * Monitor tender opportunities at risk of abandonment, verifying provided data and identifying potential suppliers with higher alignment to public demands. * Conduct proactive outreach to suppliers (messages, e\-mails, calls) to present opportunities and encourage their participation in tenders. * Drive customer engagement and plan/service renewals, promoting platform differentiators and supporting suppliers’ success journey. * Strengthen relationships with suppliers in the base by understanding their needs, resolving queries, and acting as an experience facilitator. * Update records and interactions in CRM tools, maintaining relationship history and contributing to customer journey analysis. * Support structuring and optimizing departmental processes, contributing ideas and improvements for more effective automations, segmentation, and communications. **Requirements and Qualifications** * Completed high school education; * Currently pursuing a bachelor’s degree in Business Administration, Public Management, Marketing, Communications, or related fields is a plus. * Strong verbal and written communication skills. * Familiarity with digital tools: e\-mail, spreadsheets, CRM systems, and online platforms. * Prior customer service experience is a plus. **Preferred Qualifications:** * Experience in customer service, sales, or customer relationship management is desirable. **Additional Information** * Gympass; * Amil Health Plan (with co-payment); * SESC Benefit; * Caju Card: R$30.00 per working day; At the Public Procurement Portal, we believe that *simplicity drives transformation*. This principle guides every solution we create to make public procurement faster, more transparent, and more accessible—connecting governments, entrepreneurs, and society within a single ecosystem. We are a growing Govtech where every idea matters. We develop technologies that democratize tenders, empower businesses of all sizes, and help public authorities make the best purchases—always grounded in ethics, innovation, and social impact. Working at the Public Procurement Portal means being part of real change: when simplicity is the path, transformation happens.