CUSTOMER SUPPORT ASSISTANT

Description

Job Summary: We are seeking a Customer Support Assistant to join Seventech, focusing on support, resolving customer requests, and continuously improving the customer experience. Key Highlights: 1. Provide support with empathy, clarity, and agility. 2. Actively contribute to enhancing the customer experience. 3. Collaborate and achieve results as a team. At **Seventech**, we believe technology only makes sense when it serves people. Our purpose is to simplify challenges, build genuine connections, and transform businesses through customized solutions and truly extraordinary service. Here, every client is treated as a partner, and every solution is tailored to deliver real, positive impact. We specialize in transforming the daily operations of **accounting firms, HR departments, and corporate managers**, combining technology with human-centered service. We are looking for a **CUSTOMER SUPPORT ASSISTANT** to join our team. ### **RESPONSIBILITIES** * **Customer Support:** Learn and master our products to clarify doubts, resolve requests, and provide empathetic, clear, and agile support. * **Goals and Tools:** Strategically use company tools (CRM, internal systems, phone, chat, etc.) to meet quality and performance metrics. * **Organization and Prioritization:** Manage chat-based interactions by organizing and prioritizing requests, while also supporting new client onboarding processes. * **Continuous Improvement:** Identify opportunities to improve processes and actively contribute to advancing the customer experience and Seventech’s growth. * **Efficient Execution:** Meet deadlines and complete tasks responsibly, maintaining organization, focus, and quality in daily work. ### **REQUIREMENTS** * **Clear and Effective Communication:** Excellent verbal and written communication skills, with the ability to adapt language to each client’s profile. * **Proactivity:** Genuine interest in learning, anticipating needs, and proposing practical solutions. * **Teamwork:** Ability to collaborate effectively, listen actively, and jointly achieve results. * **System Proficiency:** Agility in learning and using customer support tools and systems. * **Commitment:** Alignment with Seventech’s values, adherence to our code of conduct, and work methodology. ### **JOB DETAILS** * **Schedule:** Monday to Thursday, 8:00 AM to 6:00 PM; Friday, 8:00 AM to 5:00 PM. * **Location:** Campinas/SP city center — **100% in-person position**. Minimum Education: High School Diploma (Secondary Education) * Transportation Allowance (VT) * Dental Plan * Meal & Food Vouchers: R$31.00 per day * Telemedicine * Psychological Support * TotalPass * Pharmacy Discounts * Nutritional Support