Job Summary: Responsible for supervising a logistics operations team, ensuring operational flow, leadership development, and continuous improvement. Key Highlights: 1. Opportunity to grow within an agile culture. 2. Take on significant responsibilities and innovate in the Brazilian e-commerce space. 3. Collaborate with a diverse team and make a positive impact on millions of people. Department Operations LevelExperienced (Individual Contributor) LocationSão Paulo The Operation teams at Shopee cover the end-to-end operational process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. **About the Team:***About Shô* At Shô, we believe every member of our team is fundamental to our success, and that diversity of perspectives and experiences is essential to driving our business forward and accelerating our purpose of changing the world for the better. Joining our team is the opportunity to develop within a highly agile culture. If you love taking on big responsibilities and doing what has never been done before, Shô is the place for you. Here, you’ll face major challenges, collaborate with a diverse team, and contribute to the future of e-commerce in Brazil — creating a positive impact on the lives of millions of people. *Work Model* We adopt a **100% in-office** work model, enabling team members to maintain consistent interaction and daily collaboration in the workplace, fostering closer and more dynamic engagement among teams. *Your Mission* Responsible for daily supervision of a logistics operations team composed of assistants, associates, analysts, and logistics leads, working in scheduled shifts, ensuring that the inbound and outbound order flow complies with standard operating procedures. Building a team aligned with the company’s culture and values, developing leadership focused on results delivery, productivity, and operational engagement, targeting cost efficiency while pursuing high quality and execution standards with a focus on continuous improvement.**Job Description:***What Your Day Will Look Like* * Supervise the team to ensure strong performance, control, and organization of processes; * Monitor process indicators, costs, overtime, absenteeism, and turnover, and seek solutions for improvement; * Organize the daily workflow of operators and operational leaders, ensuring execution of basic activities (audits, housekeeping, training, headcount control, etc.); * Ensure tools, resources, and development initiatives are available to your team, aiming to guarantee operational efficiency and stability of production processes; * Guarantee process monitoring through the use of indicators and establishment of action plans; * Identify, implement, and monitor process improvement opportunities through analysis of steps, information exchange with support areas and/or market knowledge; * Disseminate performance indicator results across the entire team; * Ensure adherence to standard work as defined in operational work instructions; * Engage the operational team in analyzing process indicators and proposing immediate action plans for correction; * Promote team engagement and integration; * Create and validate processes to improve operational efficiency; * Identify root causes of deviations and complex issues, and co-develop improvements with leadership. **Requirements:***What You Need to Take on This Challenge* * Bachelor’s degree in Logistics, Business Administration, Engineering, Supply Chain or related fields. * Prior experience in logistics operations, distribution centers, transportation, or warehousing. * Knowledge of logistics performance indicators (KPIs). * Experience with ERP and WMS systems, and intermediate/advanced Excel proficiency. * Familiarity with safety regulations, inventory management, and logistics processes. *Benefits* Medical and dental insurance, extended to dependents; Partnership with Gympass and TotalPass; Flexible meal/voucher benefit; Transportation allowance, mobility allowance, or on-site parking; Flexible benefits program; Zenklub; Discretionary annual bonus tied to performance. **JOIN US IN MAKING HISTORY.****WHAT MAKES YOU UNIQUE MAKES US BETTER!** **N\-A40**
João Silva
Indeed · HR
João Silva
Indeed · HR
