Collections Planning Assistant

Description

Job Summary: The professional will work as a Collections Planning Assistant, supporting analytical and operational routines in an outbound collections operation. Key Highlights: 1. Autonomy to perform work and achieve results 2. Collaboration among teams and accelerated growth 3. Dynamic environment focused on data and reporting **The professional will serve as a Collections Planning Assistant, responsible for:** Supporting the department’s analytical and operational routines within PGMAIS’s **outbound** collections operation. * Supporting the updating and maintenance of operational controls and departmental databases in the Planning area; * Consolidating information from multiple sources to generate reports and management dashboards; * Monitoring and updating performance indicators (KPIs), such as productivity, conversion, and campaign performance; * Supporting monitoring of operational capacity and campaign results for voice and messaging channels; * Organizing departmental data and materials, contributing to sustaining routine operations and supporting junior and senior analysts. **Required Qualifications:** * Prior experience in collections or telemarketing operations; * Intermediate Excel proficiency; * Analytical, organized profile with attention to detail; * Strong execution capability and ease working with data, reports, and controls in a dynamic environment. **Work Location:** Hybrid (Curitiba – PR). **Working Hours:** Monday to Friday, from 9:00 AM to 6:00 PM. **What You Can Expect From Us:** * Autonomy to perform your work and achieve results, collaboration among teams and accelerated growth. **In addition, we offer:** * Will there be an in-person team event? Then we provide Transportation Allowance to ensure a smooth takeoff. * Feeling hungry? We offer the Flash Card, giving you full flexibility to use your meal allowance however you prefer—meal or food! **Health is \#seriousbusiness, so let’s take care of ourselves. To support this, we offer:** * Health insurance (including dependents, with co-payment); * Health and Well-being Program, with access to the Totalpass platform; * Life insurance; * Annual influenza vaccination subsidy to help prevent colds and flu. **And much more:** * Childcare allowance; * No dress code: be yourself here; * Home office expense allowance to help cover related costs; * Internal training sessions and workshops; * Network of partnerships and discounts at various establishments, including universities and language schools; * Referral Program (Indica\+); * Diversity, inclusion, and belonging. Compensation: R$2\.300,00 \- R$2\.500,00 per month Benefits: * Medical assistance * Dental assistance * Childcare allowance * Commercial partnership and discount programs * Profit-sharing program * Life insurance * Food allowance * Meal allowance * Transportation allowance Experience: * Intermediate Excel (Mandatory) * Collections field (Mandatory) Work Location: On-site