Do you enjoy challenges, focus on customers, and want to be part of a company that is continuously growing in the digital market? **Then this position is for you!** We are a dynamic company, aligned with the main market trends, focused on innovation and excellence. Our goal is to transform the online shopping experience, delivering exceptional results for our customers and partners. **Your responsibilities will include:** * Responding to our customers and partners via e\-mail, chat, social media, WhatsApp, and phone, ensuring excellence in every interaction; * Registering and tracking support tickets in internal systems, monitoring them until resolution; * Supporting logistics and fulfillment operations, ensuring orders are delivered with quality and on time; * Collaborating with carriers, logistics operators, and marketplaces to resolve incidents and optimize processes; * Monitoring performance indicators (response time, customer satisfaction, processing time, logistics incidents, etc.); * Suggesting improvements, anticipating needs, and contributing to customer retention.
João Silva
Indeed · HR
João Silva
Indeed · HR
