Junior Commercial Analyst

Description

The **Farmácias APP** is a technology and innovation company in the pharmaceutical sector, created to quickly, conveniently, and securely connect pharmacies, drugstores, supplement stores, and cosmetics stores with their customers. Our mission is to deliver the best online shopping experience, promoting health, well-being, and quality of life. Thought of a pharmacy? Thought of **Farmácias APP**. Your all-in-one online shopping app for medicines, health, and beauty products. Learn more about us: www.farmaciasapp.com.br ***\#JoinFarmáciasAPP*** **Responsibilities and Duties** On a day-to-day basis, you will: * Manage a structured post-onboarding client portfolio, ensuring continuity and evolution of partnerships. * Act consultatively in post-sales, anticipating needs and proposing strategic solutions aligned with clients’ objectives. * Conduct periodic performance review meetings (check-ins), ensuring alignment on performance metrics, results review, and definition of next steps. * Monitor client success indicators, analyzing data to support decision-making, identify opportunities, and guide commercial strategies. * Undertake strategic travel for key account management, business expansion, and partnership development. * Plan and execute in-person client visits to strengthen relationships, identify needs, and expand commercial opportunities. * Proactively identify churn risks and implement preventive actions to retain the customer base. * Guide clients with best practices, strategies, and recommendations that maximize their results and increase investment potential. * Record all interactions, action plans, and account statuses in the CRM, ensuring information organization and governance. * Collaborate with cross-functional teams (Product, Sales, Marketing, and Data) to resolve requests and continuously improve deliverables. * Identify, structure, and execute upsell and cross-sell opportunities, focusing on revenue growth and portfolio expansion. * Actively manage the full sales cycle, including prospecting within the existing base, negotiation, closing, and performance follow-up. * Sell advertising spaces and subsidies to pharmacies (Media Kit), aligning customer needs with value propositions and commercial goals. * Analyze performance, market, and customer behavior data to generate strategic insights and identify new business opportunities. * Support customer retention and reactivation initiatives by contributing insights, commercial actions, and execution. **Requirements and Qualifications** What do you need? * Prior experience in Customer Success, Post-Sales, or B2B Customer Support * Advanced Excel | Dashboard Creation * Experience with CRM systems and customer follow-up routines * Basic knowledge of e-commerce, marketplaces, or SaaS * Experience with business KPIs * Proficiency with digital tools and data **Preferred Qualifications** * Experience in account retention and expansion * Work experience in startups or technology companies * Experience with onboarding and process automation * Ability to interpret metrics and reports **Additional Information** * Standard business hours; * Food Allowance; * Meal Voucher; * Total Pass; * Health Insurance; * Dental Insurance; * Life Insurance. *The* ***Farmácias App*** *was developed by* *Pharmacy S/A,* *a pharmaceutical-sector technology and innovation company, aiming to bring better health to more people.* *Our commitment is to promote innovative solutions that connect customers with pharmacies, drugstores, supplement stores, and cosmetics stores—expanding access to quality healthcare through technology.* *An intuitive, secure, and simple platform enabling customers to view, compare, and purchase online! With a customized app and website, pharmacies showcase offers in hygiene, beauty, perfumery, supplements, and medicines, supported by marketing and logistics. Already over 2\.700 pharmacies selling more across Brazil!* *We aim to become the BEST and LARGEST health and well-being ecosystem in Brazil—and to achieve this, we are guided by our core pillars:* *People – TOGETHER, we make things happen! Amplifying what makes us unique and united to become stronger.* *Customer – The CUSTOMER drives us! We place the customer at the center of everything we do, dedicating ourselves to finding the best solutions.* *Courage – We have COURAGE to innovate, embrace change, and always act with integrity.* *Performance – Obsessed with EXCELLENCE! We pursue consistent and meaningful results, grounded in data.* *Innovation – INNOVATION in our veins! Always tuned in to create, recreate, and evolve what we already do exceptionally well.* *Our app is available for free download on app stores and via our website, with nationwide coverage.* ***Join us on this journey and discover how we can simplify access to health and well-being!***