Support Analyst | Software

Description

Job Summary: ZiP Software is seeking a professional for support and help desk responsibilities, including testing, software implementation, customer training, and IT problem resolution, with emphasis on strong communication skills and teamwork. Key Highlights: 1. Software customer support and help desk 2. Software implementation and training 3. IT problem resolution and functionality testing ZiP Software provides support/help desk services to its software customers, and we are currently selecting candidates for remote/in-person/telephone customer service. Desired qualifications: \- Strong communication skills. \- Valid driver's license (categories A/B). \- Knowledge of software and hardware installation, configuration, and maintenance. \- Knowledge of commercial automation systems. \- Knowledge of SQL language. Candidate responsibilities: \- Perform functionality testing and monitor technical feature performance. \- Train customers on how to use our software. \- Implement our software. \- Assist customers with IT-related questions and issues. \- Be courteous / work well in teams / be organized. \- Comply with all company directives regarding COVID-19. Employment type: Full-time, CLT (Consolidated Labor Laws) Employment type: Full-time, CLT (Consolidated Labor Laws) Compensation: R$2\.070,00 \- R$2\.370,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Transportation allowance Selection questions: * Do you hold a driver's license (categories A/B)? (Car/Motorcycle) * Are you familiar with commercial automation? (SAT / PDV, etc.) * Are you familiar with remote access applications? Which ones? * Are you familiar with SQL Server database and its commands? * Do you have technical knowledge? (Problem resolution / Networking) Work location: On-site