Sales Operations Analyst

Description

Company Overview: If technology exists for you to improve life's journey, it does so for our team too: Your Journey, Our Path. We believe in technology that connects talented people doing meaningful work and embraces diversity to create and share even the paths we (still!) don’t yet know. We work to generate value—not only for our users but, above all, for the communities we serve and society as a whole—making people’s lives better through services that simplify daily life—whether mobility and delivery services (99) or digital payments (99Pay). To simplify the lives of millions of people every day, since 2018 we have been part of DiDi Global Inc., the world’s largest ride-hailing and mobility technology platform. We are pioneers in creating innovative solutions born in Brazil that scale to generate positive impact across more than 12 countries where DiDi operates. These innovations span sustainability, safety, artificial intelligence, financial markets, and much more. Whether building projects from scratch or enhancing our existing solutions, we embrace challenges that give us butterflies in our stomach—and that’s why we work at a fast pace, grounded in respect, collaboration, and good humor. On this journey, we also grow stronger through diverse experiences and perspectives, learning together, failing fast, learning, and adjusting our path to build solutions that deliver even better outcomes. \#LI\-Hybrid Team Overview: You will join the Sales Planning team of 99 Entregas B2C, the area responsible for structuring, scaling, and sustaining the Revenue Operations model for 99 Mobilidade. The team ensures alignment and consistent operation across commercial strategy, processes, data, and systems. As a Senior Sales Operations Analyst, your role will be the analytical right hand of the Hunter Planning (Acquisition) operation. You will deeply analyze sales funnel data to conduct funnel behavior analysis and identify operational bottlenecks, proposing process improvements that directly boost seller productivity. This position requires a consultative profile with close proximity to the commercial team: you must translate complex metrics into clear action plans, ensuring our Hunters have the best workflows and tools to accelerate the growth of 99 Entregas B2C. We seek someone with strong execution capability who enjoys optimizing processes to deliver tangible results. Role Responsibilities: * **Conduct Funnel Diagnostics:** Perform end-to-end sales funnel analyses to identify conversion drop-offs by stage, region, or customer profile, and propose immediate action plans. * **Optimize Commercial Processes:** Map and review Hunter operational workflows using continuous improvement methodologies (Lean/Six Sigma) to eliminate friction and reduce average deal cycle time. * **Monitor KPIs and Productivity:** Manage key performance indicators (sales, leads, ramp-up time, activation rates) and establish reporting rituals that clarify OKR progress. * **Build Dashboards:** Support the creation of visualization dashboards guiding daily operations. * **Technical and Consultative Interface:** Collaborate with Data Ops and Product teams to automate processes and ensure data integrity feeding the sales strategy. Role Qualifications: * **Proven Experience in Sales Ops or RevOps:** Demonstrated experience analyzing and structuring high-scale commercial operations. * **"Data-Driven" and Analytical Profile:** Advanced proficiency in Excel/Google Sheets and visualization tools (Looker, Tableau, or Power BI). * **Continuous Improvement Knowledge:** Ability to see beyond numbers to understand processes, preferably with certification or hands-on experience in related methodologies. * **CRM Expertise:** Advanced experience in CRM management and strategic configuration (HubSpot or similar). * **Execution-Focused and Autonomous:** A "hands-on" profile capable of navigating building environments and delivering comprehensive analyses. * **Assertive Communication:** Ability to translate technical data into clear language for the commercial team and stakeholders. EEO Statement: * We Generate Value for Users — We exist to do our best for our users and innovate to always stay ahead. We seek balance among experience, efficiency, and growth—with safety always our top priority. * We Are Guided by Data — We believe in data-driven decision-making. Through numbers, we navigate our business strategically. * We Are Owners and Results-Oriented — We go beyond personal interests to focus on what is best for DiDi. We always deliver on our commitments and pursue excellence in execution—setting a high bar and giving our utmost in everything we do. * We Always Build Together — Together, we are stronger. We keep open minds and row with respect, empathy, and trust in one another. We listen to everyone’s opinions before making decisions, and when we commit, we follow through collectively—even if we disagree. * We Are Integrous — Integrity is our foundation—the line we never cross. We communicate honestly and transparently, and listen to all voices to always do what is right. * We Develop One Another — Our growth comes from constantly venturing beyond our comfort zones. We accept challenges, surpass ourselves, and strive for excellence in everything we do. From day one, we develop ourselves and help those around us grow too—raising our collective bar. * We Work with Passion & Fun — We are utterly passionate about what we do. We maintain a light, optimistic spirit, infusing our environment with positive energy. We are resilient, unafraid of tackling challenges, and always celebrate our successes. * We Live Diversity — For us, the heart of diversity is inclusion, equality, and respect. We believe diversity fosters a more creative and energetic environment, so we celebrate differences—and here, everyone can truly be themselves. **Diversity and Inclusion** Diversity is not a future vision or a wish for something we hope to achieve someday—it is a non-negotiable value of who we are today. We live inclusion, plurality, and respect—and to do so, we rely on governance from the Diversity Committee, which works alongside HR, our leadership, and identity-based groups: 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Famílias. This is our already-written journey—one that still has much ground to cover. I acknowledge that, prior to submitting this application, I have read and accepted the Candidate Privacy Notice, available at https://careers.didiglobal.com/terms