MAWDY Activation Agent

Description

**Work Mode:** In-person **Do you enjoy serving, guiding, and helping people?** We have an opportunity for **Customer Service Representative – MAWDY**, performing **inbound customer service** for insurance and assistance services. If you are communicative, enjoy interacting with people, easily resolve requests, are empathetic, attentive, and eager to learn, **this position is for you!** **Responsibilities and Duties** * Inbound customer service (Customer Care Center), providing support for MAWDY products, including **residential insurance, vehicle insurance, pet assistance, and others**; * Clarifying doubts, advising on coverage options, registering requests, and tracking issues; * Opening service tickets, performing system registrations, sending e\-mails, and updating registration data; * Presenting solutions aligned with the customer’s needs, following the company’s service standards; * Executing technical and operational procedures as requested via phone and/or digital channels; * Recording customer interactions and incidents in the system, ensuring accurate classification of information; * Complying with operational rules, processes, and policies; **Requirements and Qualifications** * We seek professionals with: * Completed high school education * Strong verbal and written communication skills * Aptitude for customer service * Organizational skills and attention to detail * Empathy, patience, and commitment to customer experience **Preferred Qualification:** **Proactive profile, eager to learn, grow professionally, and work in a dynamic environment.** Proactive profile, results-oriented, and interested in professional development. **Additional Information** **Schedule:** 6 days on / 1 day off, with alternating days off **Work Location:** **Mogi das Cruzes – SP (Mogilar neighborhood)** **Work Mode: In-person** * **Salary:** R$ 1\.621,00 * **Benefits:** * **Meal or food allowance (R$ 10.40 per day)** * **Transportation allowance** * **Medical plan** * **Dental plan** * **Life insurance** * **Gympass** * **Other additional benefits** **We combine the best of technology with human intelligence.** ========================================================== We specialize in integrating technology with human intelligence, delivering digital solutions that drive transformation and operational efficiency. Our focus is generating value through tangible results, leveraging digital intelligence to meet each client’s specific needs. We immerse ourselves in the challenges faced by companies seeking innovation, modernization, and scalability, offering secure and customized solutions to accelerate their growth. We adopt a consultative approach throughout the entire journey, identifying strategic opportunities from the first contact and delivering tailored solutions that combine data, automation, and dedicated support. The impact we generate goes beyond delivering results. We transform how our clients operate—enhancing their productivity, security, and scalability—ensuring sustainable growth and creating measurable business value.