Customer Service Agent

Description

If your purpose is to inspire people to care for people, you are in the right place! Founded in Brasília by biochemists Janete Vaz and Sandra Soares Costa, Grupo Sabin has been operating in the market for 40 years. We have become a reference group in Diagnostic Medicine, offering more than 7\.300 health services — ranging from clinical analyses and imaging diagnostics to vaccination and executive check-ups. Sabin also operates in Primary Health Care (PHC) through Amparo Saúde and launched, last year, Rita Saúde — an integrated health services platform. We are recognized across Brazil and Latin America as one of the Best Companies to Work for over 19 consecutive years. Our strong organizational culture is built on respect, development, diversity, and inclusion. We have more than 7\.000 employees and operate across 15 states and the Federal District, with 350 units distributed from north to south of the country. **Responsibilities and duties** * Manage and respond to telephone calls, WhatsApp messages, emails, and other digital platforms; * Generate potential customers for service delivery; * Identify and assess customer needs to ensure satisfaction; * Delight our customers; * Build sustainable relationships and trust with each customer through open and interactive communication; * Provide accurate, valid, and complete information using appropriate methods/tools; * Achieve customer service team goals and call-handling targets; * Handle customer complaints, propose appropriate solutions and alternatives within a defined timeframe; * Follow procedures, guidelines, and communication policies; * Respect and uphold the company’s identity; * Communicate clearly; * Be proactive. Safeguard confidentiality and security of information, respecting applicable regulations and policies * **Requirements and qualifications** * Completed high school education; * Strong interpersonal skills; * Effective communication skills; * Negotiation and persuasion abilities; * Prior experience in customer-facing roles is desirable. A healthcare reference, a leader in people management and female leadership, committed to sustainable best practices and actively engaged in the communities where it operates, Grupo Sabin was founded in Brazil’s federal capital in 1984 by two entrepreneurs, Janete Vaz and Sandra Soares Costa. Today, it unites approximately 7000 employees driven by the purpose of inspiring people to care for people. Present in 14 states plus the Federal District, the company delivers health services with excellence, innovation, and socio-environmental responsibility across its 354 units distributed from north to south of the country. Grupo Sabin’s health ecosystem encompasses a business portfolio including clinical analyses, imaging diagnostics, anatomical pathology, genomics, immunization, and executive check-ups. Additionally, it includes primary care services, contributing to population health management through coordinated care programs and pathways delivered via Amparo Saúde and the integrated health services platform — Rita Saúde — a digital solution partnering with pharmacies, physicians, and other healthcare professionals to promote quality and efficient access to healthcare. To foster entrepreneurship in healthcare, Grupo Sabin launched SkyHub.Bio in 2020 — an innovation hub dedicated to promoting and developing startups, encouraging partnerships, knowledge exchange, and building business models grounded in science, efficiency, and customer experience — all contributing to the healthcare sector. As a solid national company with a visionary outlook, well-established values, genuine commitment to an ESG agenda, and health and wellness services supporting customers’ health journeys across the entire country, Grupo Sabin maintains the Instituto Sabin. Since 2005, the Institute has implemented social impact initiatives in communities where the company operates, focusing on improving quality of life, well-being, and prosperity, while fostering social innovation. Throughout this journey, the Institute has positively impacted over 1.6 million people and 902 social organizations. Explore our selection processes and stay updated on available positions across Sabin units nationwide. After all, we invest in carefully designed processes to bring individuals aligned with our purpose and values into our Group. *Stay alert and avoid falling victim to scams! We do not charge any fees at any stage of our selection processes.*