Junior Customer Support Analyst - Remote

Description

Job Summary: SUMAQ is seeking a Remote Junior Customer Support Analyst to ensure the best possible customer experience by providing direct support, resolving customer requests, and analyzing feedback with empathy and gentle communication. Key Highlights: 1. Remote work focused on customer experience 2. Direct support and resolution of customer requests 3. Collaboration for continuous service improvement Description: SUMAQ \- Financial Communication SUMAQ provides financial communication solutions that enhance security, efficiency, and productivity in stakeholder relations and capital markets. We are a startup experiencing accelerated growth. Learn more at: https://www.linkedin.com/company/sumaq\-brasil/ www.sumaq.com.br We currently have an opening for a Remote Junior Customer Support Analyst. We seek professionals who enjoy working with people to ensure our customers receive the best possible experience. You will provide direct support, resolve customer requests, and analyze feedback to continuously improve our services. The Junior Customer Support Analyst will be responsible for handling customer inquiries, assessing their complexity, and, if necessary, clearly and objectively escalating them to the production team. You must deliver efficient responses with empathy and gentle communication, fostering a positive customer experience. Key Responsibilities: * Receive, analyze, and resolve customer requests. * Report questions to the production team clearly and follow up on resolutions. * Respond to customers in an objective, affectionate, and satisfactory manner. * Maintain organized and up-to-date documentation. * Collaborate with colleagues to enable more efficient customer support. Desired Qualifications: * Required education: Completed High School. * Preferred education: Currently pursuing or completed undergraduate degree in Administration, Accounting, Communications, Marketing, Psychology, Production Engineering, Economics, or related fields. * Skills: * Intermediate English. * Fluent Portuguese (written and verbal communication). * Proficiency in customer support tools and process organization. * Enjoy working with people. 2511060202271674791