Call Center Operator - EXCLUSIVE POSITION FOR PERSONS WITH DISABILITIES

Description

Job Summary: Responsible for active and responsive customer service, recording information, clarifying doubts, and handling complaints, following company scripts and standards. Key Highlights: 1. Active and responsive customer service 2. Clarification of doubts and guidance on products/services 3. Handling complaints with appropriate solutions RESPONSIBILITIES: \- PROVIDE ACTIVE AND RESPONSIVE CUSTOMER SERVICE VIA PHONE, CHAT, OR OTHER COMMUNICATION CHANNELS; \- ACCURATELY AND ORGANIZEDLY RECORD AND UPDATE INFORMATION IN SYSTEMS; CLARIFY DOUBTS, PROVIDE INFORMATION ON PRODUCTS/SERVICES, AND GUIDE CUSTOMERS ON PROCEDURES; TRANSFER OR ROUTE CALLS WHEN NECESSARY; HANDLE COMPLAINTS, SEEKING TO PROVIDE APPROPRIATE SOLUTIONS WITHIN THE ESTABLISHED TIMEFRAME; FOLLOW COMPANY-DEFINED SERVICE SCRIPTS AND STANDARDS, MAINTAINING COURTESY AND PROFESSIONALISM; SALARY: R$1620.00 BENEFITS: VT \+ BASIC FOOD ALLOWANCE (R$ 105.00\) WORK HOURS: 2:00 PM TO 8:00 PM – MONDAY TO SATURDAY LOCATION: CURICICA \- JACAREPAGUÁ REQUIREMENTS: \- COMPLETED HIGH SCHOOL EDUCATION. \- BASIC COMPUTER SKILLS (TYPING, SYSTEM NAVIGATION, OFFICE SUITE). Employment Type: Full-time CLT Compensation: R$1\.620,00 per month Benefits: * Medical assistance * Dental assistance * Transportation allowance Selection Question(s): * EXCLUSIVE POSITION FOR PERSONS WITH DISABILITIES. IF YOU DO NOT HAVE A DISABILITY, YOUR APPLICATION WILL BE DISREGARDED. PLEASE PROVIDE YOUR ICD CODE: License/Certification: * Medical report (Mandatory)