SENIOR CLIENT SUCCESS ANALYST

Description

Job Summary: Senior Client Success Analyst in the technology sector, responsible for strategic onboarding, portfolio monitoring, risk and opportunity identification, and report generation. Key Highlights: 1. Strategic engagement in client relationship management and portfolio growth. 2. Collaboration with internal teams to enhance products and strategies. 3. Analysis of metrics, ROI, and success indicators to develop action plans. A technology-sector company seeks a Senior Client Success Analyst in São João de Meriti. **Responsibilities:** Conduct strategic onboarding and monitor the client portfolio, ensuring platform adoption and usage. Monitor engagement, identify churn risks, and explore growth opportunities, proposing actions focused on retention and expansion. Lead meetings, trainings, and presentations for clients, both in-person and online. Analyze metrics, ROI, and success indicators, preparing reports and action plans. Manage the portfolio with focus on contract expansion, renewal, and revenue retention. Collaborate with internal product, support, and sales teams to contribute to product improvements and multichannel strategies. Previous experience as a Client Success Manager, Customer Experience Specialist, Client Relationship Consultant, or Client Retention Analyst may indicate alignment with some responsibilities of this role. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Contract type: Hybrid \- Hybrid work model. * Candidates from Nilópolis, Belford Roxo, Duque de Caxias, or Mesquita are also eligible for this position. * Duration: Full-time * Working hours: Monday to Friday, from 09:00 to 18:00\.