Nursing Technician - CUSTOMER TECHNICAL SUPPORT

Description

Job Summary: Professional to join the Customer Technical Support team, delivering excellent service, monitoring processes, and ensuring customer satisfaction. Key Highlights: 1. Customer support via SAC Chat and phone 2. Customer follow-up throughout treatment 3. Activity organization and management **JOB OPENING: CUSTOMER TECHNICAL SUPPORT** Learn about AndroClinic AndroClinic Brasil is a company specialized in personalized treatments for men. Since our founding in 2016, we have stood out as one of the leading references in Brazil, offering high-quality care with respect, commitment, and privacy. Using telemedicine as one of our pillars, our mission is to deliver high-quality men's health services grounded in respect, commitment, privacy, and unwavering integrity—always aiming for exceptional outcomes. Guided daily by our core values—ethics, confidentiality, excellence, innovation, empathy, and a drive for growth—these principles shape our attitudes and decisions. We are seeking a professional to join our team as Customer Technical Support. If you are passionate about delivering outstanding service, meticulously monitoring processes, and ensuring customer satisfaction, this opportunity is perfect for you! **Responsibilities:** * Customer support via SAC Chat * Customer support via phone * Customer follow-up throughout treatment (phone and WhatsApp) * Submission of weekly feedback report * Management of medical examinations * Organization of system funnels * Completion of monthly activity control spreadsheet **Requirements:** * Currently enrolled in Nursing Technician program; * Prior experience in customer service or after-sales support; * Basic knowledge of CRM tools (Nectar), LocalWeb, and Excel; **Expected Attitudes:** * Customer Focus: Always prioritize a positive, agile, and welcoming experience. * Clear Communication: Convey information directly, understandably, and without ambiguity. * Empathy: Understand others’ needs with respect and sensitivity. * Attention to Detail: Observe and act precisely, avoiding errors and rework. * Active Listening: Listen attentively, understand, and provide effective solutions. * Proactivity: Act before demand arises, anticipating problems and proposing improvements. * Results Orientation: Achieve goals through solutions that create value for both customers and the company. * Organization: Handle multiple tasks simultaneously while maintaining clarity and control. **Benefits:** * Welcoming and dynamic work environment * Birthday day off * Breakfast on Mondays * Internal library * Internal Mental Health Program (available psychologists) * Partnerships with iFood, Gympass (Wellhub), StarBem, and Avus * Discounts on our medications. **Job Details:** * Employment type: CLT * Weekly workload: 44 hours * Work format: In-person * Schedule: Monday to Friday, 08:00–17:48, with a 1-hour break * Salary: R$ 2.298,78 + R$ 208,98 (attendance bonus) * Meal allowance: R$ 21.94/day * Transportation allowance compatible with commute distance * Work location: Praça XV de Novembro, 312 – Centro – 4th floor, Florianópolis – SC Do you identify with this position? Apply now or send your resume to androclinicrh@gmail.com to participate in the selection process. Join the \#sanguezul team