Junior Infrastructure Analyst

Description

Job Summary: Provide first-level technical support in corporate environments, ensuring agile and efficient user support and contributing to the stability of IT resources. Key Highlights: 1. Agile and efficient user support 2. Support in incident resolution 3. Contribution to the stability of IT resources Are you someone who loves pursuing your **DREAMS** and seeks challenges to achieve **HIGHER AND HIGHER FLIGHTS**? Do you enjoy being a **PROTAGONIST** and building **SUSTAINABLE** relationships? Are you passionate about **INNOVATING** and eager to **MULTIPLY YOUR KNOWLEDGE** with a team that never stops growing? \#LetsGoUp! If you want to work for a company with 40 years of market presence, building stories, this is your place! We believe investing in IT means embracing change! **Responsibilities and Duties** **Job Mission** Provide first-level technical support in corporate environments, ensuring agile and efficient user support, assisting in incident resolution, contributing to the stability of IT resources, and enhancing the user experience. **What will your day-to-day look like?** * Provide in-person and remote technical support and assistance to users * Register, track, and update incident and service request tickets * Install, configure, and maintain software and operating systems * Assist users in utilizing corporate and collaboration tools * Maintain up-to-date documentation according to departmental procedures * Collaborate proactively with other members of the IT team **Requirements and Qualifications** * Completed or ongoing Bachelor’s degree in **Information Technology (IT)** * Minimum **1–2 years** of experience providing user support * Advanced knowledge of **Windows Desktop** * Proficiency in the **Microsoft Office Suite** * Familiarity with **Office 365** tools (Outlook, Teams, SharePoint, and other applications) * Knowledge of mobile devices (smartphones, tablets, and cell phones) * Familiarity with technical support and incident management tools * Strong verbal and written communication skills * Interpersonal relationship skills and ability to work effectively in teams * **Proactivity, flexibility, and empathy** * Understanding of incident management processes * Basic knowledge of security, **VLAN**, and **Firewall** configuration **Preferred Qualifications** * **MTA (Microsoft Technology Associate)** certification * **ITIL** training **Our Benefits:** * Meal Voucher / Food Allowance; * Transportation Voucher; * Health Insurance; * Dental Insurance; * Life Insurance; * Birthday Day Off; * Fruit Day; * TotalPass partnership; * Team-building events; * Training, certifications, and professional development opportunities. **Where will you work with us?** Position based in **\[Curitiba/PR]**. So, are you ready? Join \#TELETEX and be part of this transformation with us. Compensation: R$3\.000,00 \- R$3\.500,00 per month Selection Question(s): * Do you have availability to work on-site under a 12x36 shift schedule, from 8:00 PM to 8:00 AM? Work Location: On-site