Job Summary: The professional will be responsible for attending to and delighting customers, ensuring their satisfaction and happiness through agile and effective service, building relationships and proposing improvements. Key Highlights: 1. Build relationships and provide a positive experience for residents 2. Ensure customer satisfaction and happiness while maintaining a high NPS 3. Act preventively and proactively by anticipating and forecasting critical topics Speaking about MRV\&CO (MRV, Urba, Lugggo, Sensia, and Resia) means much more than the titles we have earned throughout our 45-year history. Being the largest construction company in Latin America fills us with pride. But that’s not all! We want more — and to go beyond! **We are an innovative and tireless company in our pursuit of housing solutions.** We are MRV\&CO, and soon we aim to be recognized as a comprehensive housing platform across various fronts and possibilities. We challenge ourselves and believe in our strength. And it is important to emphasize: MRV\&CO’s strength lies in our people — **People with a capital P**, engaged, proactive, transformative. In short: a Green Blood team! We believe in transparent relationships, value achievements, and never compromise on the values that brought us here. We are confident that day after day, we build the future we desire — and this future is reflected in our purpose: **building dreams that transform the world.** Join us \#BeGreenBlood! **Responsibilities and Duties** * Promptly attend to Luggers via available contact channels. * Efficiently handle online requests, ensuring agility and effectiveness. * Collaborate with corporate teams and community teams whenever necessary to identify accurate solutions. * Ensure customer satisfaction and happiness while maintaining a high NPS. * Build relationships and provide a positive experience for residents. * Suggest process improvements based on pain points and diagnoses identified during support interactions. * Anticipate and forecast critical topics and cases, acting preventively and proactively. * Manage your own work routine with organization and responsibility. **Requirements and Qualifications** * Completed high school or currently pursuing higher education; * Customer service experience, preferably in a digital environment. * Experience in customer relationship or quality areas is desirable. * Intermediate knowledge of Microsoft Office suite. * Strong writing skills and ability to communicate clearly and concisely. **Additional Information** **What You’ll Get:** * Market-competitive salary; * **Meals:** Flexible Meal Benefit (VR); * **Health and Well-being:** Health insurance and dental plan; * **Mobility:** Transportation allowance; * **Fitness Incentive:** TotalPass; * **Discounts with Partner Companies:** Allya; * **Work Modality:** 100% in-person; * **Benefits:** As per the collective labor agreement; * **SER Green Blood Benefits:** In addition to being called Green Blood, we offer a special benefits package exclusively for our team; * And much more! Learn about some SER Green Blood Benefits initiatives: https://vagas\-mrveco.gupy.io/ **Interested? Apply now and join our team!** More than homes, we aim to build solutions. We already have over 30,000 direct and indirect employees, committed to building a better future for everyone. We believe diversity and inclusion are essential components for societal growth and key factors for the sustainability of our business. We strive to foster a safe, diverse, and inclusive environment where everyone has equal opportunities to grow and evolve. To achieve this, our actions focus on ensuring: * Gender equity * Racial equity * Inclusion of people with disabilities * Diversity of gender identities and sexual orientations **Transforming society is a great challenge. But together, it is possible. Join a forward-looking group that believes the transformations we envision for tomorrow must begin today.**
João Silva
Indeed · HR
João Silva
Indeed · HR
