Internal Sales Supervisor

Description

Job Summary: Supervise and coordinate the internal sales team, ensuring efficiency, achievement of targets, and analysis of KPIs, with interface to customers and suppliers. Key Highlights: 1. Supervision and coordination of the internal sales team 2. Management of commercial processes, targets, and KPIs 3. Strategic interface with customers and suppliers **Required Education:** * Bachelor's degree in Electrical Engineering, Industrial Automation, or Commercial Management. * Specialization in commercial areas is desirable. **Main Responsibilities:** * Supervise and coordinate the internal sales team, ensuring process efficiency and target achievement. * Monitor the team's daily activities and support demand prioritization. * Handle simple customer requests and route complex demands to the responsible account managers. * Perform structured adjustments to customer portfolios and define regional distribution of projects and prospecting activities. * Analyze performance indicators, ensure monthly closure, and propose corrective actions when necessary. * Develop and monitor KPIs using data from the Protheus system. * Supervise the commissioning system. * Register discount requests (Rockwell, STA) in the Protheus system. * Lead and support onboarding training, workshops, and advanced training sessions on electrical materials and new products. * Interface with suppliers in cases of delays, discrepancies, or need for mediation. * Attend quarterly results meetings and strategic meetings, substituting for the manager when required. * Conduct customer visits to clarify contractual questions and strengthen relationships. **Desired Experience** * Experience supervising and coordinating internal sales teams. * Strong background in managing commercial processes, targets, and KPIs. Minimum Education Level: Postgraduate Specialization/MBA