Unit Manager

Description

Job Summary: A professional responsible for coordinating customer service, managing communications, resolving issues, administering data, planning schedules, and promoting the brand of a fitness center—aiming for customer satisfaction and retention. Key Highlights: 1. Coordinate customer service and reception to ensure a positive experience. 2. Manage communication with customers, clarify inquiries, and foster loyalty. 3. Plan and monitor class schedules to optimize resources. **Description and Responsibilities:** **Schedule:** 8 hours per day (flexible) **Level:** Supervision/Coordination **Employment Type:** Tenured \- CLT labor code . Coordinate customer service and reception for students, visitors, and suppliers, ensuring a positive experience aligned with unit values. . Manage communication and interaction with customers, clarifying questions regarding membership plans, schedules, training modalities, and services offered by the fitness center. . Supervise telephone, e\-mail, and messaging support, ensuring agile and professional information flow. . Proactively resolve customer issues and complaints, aiming for satisfaction and retention. . Administer new student registrations and database updates, ensuring data accuracy. . Monitor entry and exit flow of students, visitors, and suppliers, ensuring security and organization. . Plan and monitor class schedules and instructor availability, optimizing resource allocation. . Supervise payment processing, bill issuance, and collections, ensuring financial compliance. . Promote organization and cleanliness of common areas—including reception—to maintain a welcoming and functional environment. . Monitor and ensure timely replenishment of administrative and informational materials. . Provide strategic support to instructors and the fitness center team, facilitating achievement of unit goals. . Present and negotiate membership plans and services to prospective customers, driving commercial results. . Develop promotional campaigns and enrollment renewal strategies to increase customer retention. . Organize and promote special events and programs that strengthen the brand and engage members. . Perform other duties related to this position as directed by immediate management, always aligned with the unit’s overall objectives. **Requirements:** Bachelor’s degree completed (or in progress) in Administration, Management, Fitness & Wellness Management, or related fields. Preferred: Postgraduate degree or MBA in Management, Health and Wellness, or related areas. Retail management experience required. **Benefits:** Gym membership allowance, Fuel allowance, Commissions, Meal voucher, Transportation voucher