Unit Manager

Description

Job Summary: A professional to coordinate customer service, manage communications, resolve issues, administer data, supervise finances, and support the team to optimize resources and achieve objectives. Key Highlights: 1. Coordinate customer service and reception to ensure a positive experience. 2. Manage communication with customers, clarify inquiries, and foster loyalty. 3. Support the team and promote the brand with a focus on commercial results. **Description and Responsibilities:** **Schedule:** 8 hours per day (flexible) **Level:** Supervision/Coordination **Employment Type:** Tenured \- CLT labor code . Coordinate the reception and service for students, visitors, and suppliers, ensuring a positive experience aligned with the unit's values. . Manage communication and interaction with customers, clarifying questions regarding plans, schedules, modalities, and services offered by the gym. . Supervise telephone, e\-mail, and message communications, ensuring an agile and professional information flow. . Proactively resolve customer issues and handle complaints, aiming for satisfaction and retention. . Administer new student registrations and database updates in the system, ensuring data accuracy. . Control the entry and exit flow of students, visitors, and suppliers, monitoring security and organization. . Plan and monitor instructor class schedules and availability, optimizing resource allocation. . Supervise the payment process, bill issuance, and collections, ensuring financial compliance. . Promote organization and cleanliness of common areas, including the reception, to maintain a welcoming and functional environment. . Monitor and ensure replenishment of administrative and informational materials. . Provide strategic support to instructors and the gym team, facilitating achievement of unit goals. . Present and negotiate plans and services for new customers, driving commercial results. . Develop promotional campaigns and enrollment renewal strategies to increase customer retention. . Organize and promote special events and programs that enhance brand visibility and student engagement. . Perform other professional duties related to this position as directed by immediate management, always focusing on the unit's overall objectives. **Requirements:** Completed (or ongoing) undergraduate degree in Administration, Management, Fitness & Wellness Management, or related fields. Preferred: Postgraduate degree or MBA in Management, Health and Wellness, or related areas. Retail store management experience required. **Benefits:** Gym membership allowance, Fuel allowance, Commissions, Meal voucher, Transportation voucher