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Job Summary: Provide direct customer service in person or by phone, clarify inquiries, complete, register, and verify documents, and assist with patient scheduling and management. Key Highlights: 1. Greeting and providing direct customer service 2. Scheduling, monitoring, and managing patient appointments 3. Working in an environment that values interpersonal relationships Greet and provide direct customer service in person or by phone, clarify inquiries, complete, register, and verify various documents. **Responsibilities and Duties** * Follow work instructions specified in the company's Standard Operating Procedures manual; * Maintain equipment and the workplace in an organized manner, ensuring their proper upkeep; * Serve customers by providing all necessary support services, either in person or by phone; answer customer questions and resolve inquiries related to clinic operations; * Receive and register orthodontic documentation, radiographs, and supplementary examinations; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS notifications; * Occasionally schedule appointments for new patients and those currently undergoing treatment; * Reschedule appointments for customers who missed their consultations; * Collect payments from customers for services rendered and record transactions in the management system; * When collecting payments, submit a cash reconciliation report to the company's administrative supervisor; * Assist customers in using the self-service kiosk; * Provide personalized service to customers/accompanying persons waiting in the reception area; * Promote thematic and promotional campaigns to customers, guiding procedures, clarifying questions, distributing gifts, etc.; * Regularly check ambient temperature and background sound levels, as well as TV and radio in waiting areas; * Accurately record and objectively relay messages to relevant departments/sectors within the company; * Monitor and manage the PABX system, redirecting incoming calls to appropriate departments/sectors; * Occasionally contact new patients to schedule their first consultation; \- Monitor the operation of the self-service kiosk; * Ensure general organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training programs offered by the company. **Requirements and Qualifications** * Completed High School education; * Intermediate computer skills; * Customer service experience; * Basic mathematical calculation skills. Competencies * **Communication:** Verbal fluency; clear diction; writing and grammar proficiency; communication skills; negotiation skills. * **Social Skills:** Interpersonal relationships; teamwork; ability to interact with the public; friendliness. * **Behavioral Skills:** Empathy; ethics; proactivity; initiative; commitment; conflict management; assertiveness; discretion; dynamism; responsibility. * **Organizational Skills:** Time management; planning and organization. **Additional Information** We are Brazil's largest orthodontics network! We were founded with the mission of democratizing and modernizing dental care through humane, high-quality services at affordable prices. With **over 20 years** of experience, we operate more than **350 units** across Brazil and have served over **8 million satisfied customers**, whose smiles proudly bear the OrthoDontic brand. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**
